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Tuesday, January 02, 2007 7:10:16 PM
The call center is definitely a plus, and yes the calls are all routed through their Pittsburgh call center, where the folks are trained to cross-sell and make it a good ordering experience. How many times have you called one of the other chains only to be put on hold, with loud clitter-clatter in the background. Plus, the workers rarely try to cross-sell because they are so busy and unfocused on the phone call.
Hopefully UPZS makes as good of a first impression for a lot of others that it made with you!
As for the comparisons to bigger chains, one must have a reference point to refer to while in investing. I have looked a a ton of different pizza company's, their marketcap, sales, growth, # of locations, etc. I don't have a problem comparing to the first days of PAPA Johns, and I think that someday we will be a formidable rival to them. It's too early to declare victory, but the momentum seems decent and if the food is good (which I think it is), they will come and tell their friends about it. Their leveraging of technology should only inhance the business and make it even more productive and profitable. Sounds like they have a very sharp management. Lots of folks are rooting for UPZS's success in this venture, and most are financially in the game as well! I have very high hopes.
Good luck.
All IMO
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