Chicago Woman Says She Wasn't Allowed to Board SW Airlines Flight Because of Outfit U.S. Airline companies abide by Contract of Carriage and Federal guidance by U.S. DoT. Captain in charge has command of aircraft, passengers and uses sound judgement not bias Her civil rights were not violated, she is a zero class individual and whore. She was issued a full refund by SW airlines. https://www.transportation.gov/airconsumer/fly-rights#Airline%20Safety-and-Security