Tuesday, June 09, 2020 9:03:19 AM
SURNA COMMUNITY
A message from Tony McDonald
Surna President and CEO
As of Tuesday, March 17th, Surna made the decision
to require employees to work remotely in response to
local orders in our home city of Boulder, CO. However,
our production personnel are still working as needed
at our facility, while practicing social distancing and
within the rules of the city order, to ensure there is no
disruption to product deliveries. We take the health and
well-being of our hard-working team seriously, and we
hope that taking this precaution will help minimize the
spread of illness.
We are continuing business-as-usual. We do not
foresee disruptions in our operations or deliveries,
and we will continue to support our clients in every
way possible, so they receive the level of support
they expect and deserve. However, in our effort to
mitigate the spread of COVID-19, the Surna team has
implemented the following adjustments:
• For the foreseeable future, we will not have
an active receptionist to answer general calls.
HOWEVER: please leave a voicemail indicating
who you would like to reach and/or the nature
of your call. We will receive your message
immediately via email where our coordinator will
promptly send your message to the appropriate
person
• If you call a team-member’s direct line or
extension, please leave a voicemail if they do
not answer. They will immediately receive your
message via email.
• We will continue to follow-up on all tech
support inquiries within 24 hours of receiving
your message.
For additional questions on how we are addressing our
business operations or concerns you may have, please
contact us at info@surna.com.
We appreciate your patience and cooperation during
these unprecedented times as we do our part in
keeping our communities safe and healthy. Surna is
committed to your well-being and success; please do
not hesitate to let us know if
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