First of all, "4 customers" is incorrect at best and misleading at worst.
If I sell something that hospitals want. Say, latex gloves for example, and I sell to one hospital then yes, I have one customer. First of all, I'm thrilled to get a hospital who goes through a crapton of latex gloves as a client. Second of all, if I sell my latex gloves to 5 hospitals in the same network then yes, I still have "1 customer" but I'm doing a lot better than if I'd only been supplying the one hospital.
Second of all, the "cutting edge technology" is not the production of Hypochlorous acid but in the on-demand production of Hypochlorous acid which normally degrades quickly making it impractical to purchase in bulk for long-term use. That plus the RFID tracking and reporting system is the "cutting edge technology."
Which, okay, if you want to argue that it's not REALLY "cutting edge" then fine, it's semantics. No, they're not the first to vulcanize rubber or galvanize steel and it's not the wheel. I'll grant you that.
Sometimes it's not the product but the process. And sometimes it's not the process but the product. Sometimes it's putting the whole package together and doing it in a way that presents well, is useful, markets well, or addresses an under-served market. Sometimes it's a combination of one or more of the above.
People have known how to make coffee since the 15th century. But that didn't stop Starbucks.
People have known how to make toothpaste since 5000 BC. Didn't stop Crest.
People have known how to make chocolate since... well, you get the idea.
Sometimes it's the product. Sometimes it's the process.
And sometimes it's putting the whole package together.
So yes, people have known how to make Hypochlorous acid for years. People have known how to clean things for years. And RFID tracking has been around for a half a century or so.
Now put 'em all together and you have what PCTL has.
Is it really "cutting edge?"
Well, maybe not if you're comparing it to inventing the wheel or splitting the atom...
But neither is making coffee. How's Starbucks doin' these days?
