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I urge all shareholders to review these terrible

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NYCPuglet   Monday, 01/14/19 04:57:01 PM
Re: NYCPuglet post# 40
Post # of 74 
I urge all shareholders to review these terrible reviews for the software that have plagued all customers. I am an Arlo customer who did NOT upgrade to the latest and I have zero issues with old versions. However, everyone I know that has Arlo products is unable to effectively use their cameras since the upgrades occurred in October 2018.

https://community.arlo.com/t5/Arlo-Pro-2/Arlo-2-Problems-With-Iphone-App-v2-7-0/td-p/1667516

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"I continue experiencing tremendous difficulties with our devices and I see others are starting to post about this as well. iPhone X and XS and 11" iPad Pro & iPad Air 2.

It takes 40 seconds to 2 minutes for the initial screen to populate and allow scrolling on our iPads. It is a bit faster on the iPhones, but still problematic. On the Air 2, my wife can no longer see the images in the Library. They all show up as frames with a swirling circle in the middle. I can touch them and see the video, but the thumbnails don't show up. Eventually the app crashes. The app crashes. Did I say, the app crashes?

Arlo, you have shot us and yourself in the foot again. You were just starting to recover from the October 20th fiasco and now this!

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Good job. You made it to CES with your new products and managed to cripple your existing customers in the process."

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"Same behavior for me as the others above - really slow to startup - screen freezes whilst there is some background network activity going on. Each arlo app release seems to be making the app worse in terms of usability and UI design. Super lame!"

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"Major problem with new 2.7.0 for iOS. Updated my iPad (12.1.1) and it take literally minutes to initiate the Device screen and an additional minute or two to load the library, even if there are only one or two clips to load.

I had no problems with the previous app. The new one now shows two columns, which seems nice since I can view all 5 cameras without scrolling; HOWEVER, when one is selected for live view it stays the small size and is very difficult to view. Previously the image was the full width of the screen and easy to see. If this is the same on my iPhone, it will be impossible to view!


Indeed, the app is really useless as it is...the entire system unworkable. I am afraid to update the app on my iPhone both because it is my only working link and if it too has two columns, it will be impossible to view live feed even if the speed problem is fixed.

Hope this is addressed quickly....hard to understand.

I second the comments concerning the popup ad issue-- the ad pops up immediately! No problem there!"


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"I see two columns in portrait mode and three columns in landscape mode on my 11” iPad Pro. When I go to live view the image stays small, but I have the option to expand the image to full screen by touching the two arrow icon in the upper right corner of the Live View image. You should be able to touch that icon and go to full screen...which is truly full screen in landscape mode.

The horrible delays and crashes are the the worst part for me...missing the snapshot and record icons is next in line."

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Still running 2.5.5 and all good. Need to give the Arlo Team six months to get their act together. Same comments as others ... long time to load, some thumbnails black, app crashes ... no way this was tested before released.

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