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No response from StockCharts Support

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krk   Tuesday, 01/01/19 09:05:57 PM
Re: None
Post # of 7254 
No response from StockCharts Support
I am a long time paying subscriber to StockCharts.com
I was planning to extend my subscription as there is a holiday promo offering 2 extra months for a 12-mo extension/renewal.
I can only pay using the same credit card I had used previous which I don't have anymore and there is no way to update my credit card info (even though their FAQs say you can):
https://stockcharts.com/docs/doku.php?id=faqs:how_do_i_update_my_credit_card_number_or_expiration_date

I even called their tel# (425-881-2606) and left message.

If anyone from StockCharts is monitoring this message board, please look into in.

And what is the experience of other users as regards their support. NONE of my queries (about a dozen) over the past year for help with the charts were answered. I was hoping an inquiry to help me pay them would be important enough for them to respond to !

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