Chat started: 2018-12-17 04:34 PM UTC
(04:34:56 PM) chuck: Do you use any synthetic additives in any of your products?
Thanks
(04:34:59 PM) *** Bianca joined the chat ***
(04:35:06 PM) Bianca: Hello,
The company can unequivocally state that there is no 5-fluoro MDMB-PINACA (5F-ADB) in any products, as reported in the study referenced in the Vice article and Consumer Reports. There are no illegal synthetics and no dextromethorphan (DXM) in any vape or e-liquid products. Unfortunately, these articles were simply reiterations of other online reports, without first conducting a full and proper review of all relevant information, sources, and methodology.
The authors of these articles never purchased any product directly from our company and independently delivered such products to a third party laboratory. Had they done so, they would not have found any of these ingredients in any vape or e-liquid products as reported.
When initially confronted with this study and asked for comment, employees felt “ambushed” while working at a trade show. They did not have an opportunity to investigate, research the substance of the study or even read it fully. The information necessary to frame a complete response was not readily available at the time of the tradeshow.
Without overtly attacking the credibility of the authors, there are questions that arise regarding the methodology and results. Based upon a review of the company website purchase history, the individual who purchased the products online and author of the article, Michelle Peace, ordered 11 total items on July 27, 2017 (3 items) and September 28, 2017 (8 items), through her school e-mail address under her name.
The article history indicates that products were received on September 3, 2018, and tested on October 24, 2018. From analysis methodology obtained from third-party laboratories, the testing typically only requires minutes and not more than a year which is the time frame that passed from the initial purchase until the article was released.
In addition, our company can unequivocally report that the packaging is old and not representative of the current product line bearing the same names. Further, those photographs illustrate that the packages are evidently opened and not in their original condition.
In order to explain the manufacturing process, as is often the industry standard, the raw material used in production is purchased from third-party vendors. Our company does not physically extract the liquid from the plant, so we rely upon those suppliers and their representations as to product quality and substance. Those suppliers provide accompanying lab reports to verify the content of the raw material being purchased. Regardless of such reliance, our company conducts our own analysis through third-party testing laboratories. None of these reports indicated the existence of any unnatural or improper derivative in the product.
If the purported issue was prevalent in the product line, then every product tested would have had the same exact results. Since the results were not consistent, the company contends that there may have been tampering with the products. As an industry leader and innovator prior to the recent skyrocketing popularity of cannabidiol products, there are many individuals and companies who may intentionally seek to harm our company.
The company strives to provide the assurance that we supply the best, highest quality products on the market. As a result of these articles, the company is committed to re-test any and all of the current products and raw materials used in production. If there are any products shown by our new round of testing to have any issues, as described in the aforementioned study and news articles, the company would/will immediately recall any product affected. With so many smaller companies that have more recently appeared in this industry, Diamond CBD understands the public’s concern over the safety and purity of products now flooding the marketplace. As mentioned in Consumer Reports, our company would support the regulation of the industry to ensure the safety and quality of any product released.
We invite you to select any item directly from our company website to be sent directly to any third-party laboratory. We are confident you will not find any of these ingredients in any vape or e-liquid products as improperly reported by Vice. Our confidence is so absolute that we are developing a more thorough public challenge to these claims that will be disclosed after the holiday season. We appreciate your loyalty and continued patronage.
Sincerely,
Diamond CBD Legal Team
www.diamondcbd.com
(04:36:38 PM) Bianca: Is there anything else I can help you with today?
(04:36:53 PM) chuck: No, Thanks
