Arlo Technologies Inc (ARLO)

[NYCPuglet]

App failures continue to drag down Arlo. Customer Support has been awful.


I am not sure what Arlo pushed down last night, but ever since I keep losing my library. When I logged in this morning a privacy policy notification popped up, so I know that Arlo did something that caused library issues and my camera settings to change. My guess is they pushed updates to my base station, as I have blocked updates on all of my iOS devices.

The weird thing is when I access my library for today I only see the last few hours. If I delete one of those video’s, then the rest of the days video’s load in. If I open a video to watch, then exit and go back to my library the video’s are gone again. I have rebooted and reset everything multiple times, but issue still remains. Also smart notifications are not working correctly anymore. I have all camera’s set to notify me when a person is detected only, instead it notifies me for every single thing that moves.

To add insult to injury, yesterday one of my 7 month old VMC-4030’S lost the ability to detect motion, so that was a day wasted, testing fully to confirm the loss and trying to fix the problem. Good thing I bought purchase protection for this camera.

I swear fixing my Arlo system is becoming a full time job! At this point I have no hope that they will have anything fixed correctly by the end of the year!