Delta Air Lines, Inc (DAL)

[Over the Lake]

Showed up at Syracuse airport for a connecting flight to JFK to Aruba. Our Delta plane was held up for a “maintenance” issue as we were ready to taxi, caused over 2 1/2 hour delay (May have been canceled). Now we have to try again tomorrow (lol). Others missed connecting flights to their cruise, Las Vegas, CA., one lady to Africa. This cost many people a lot of money and huge inconvenience/losses. Needless to say we’re not impressed with your airline - Maybe it’s not your oil refinery that is the issue! No way to recoup our day, and shortens the vacation with no recourse, but it was nice to hear that your staff was so apologetic... my right bird is in the air.