Ubiquitech Software Corp (UBQU)

[Technicalogist]

yeah their new phone system is totally unprofessional and immediately is an unpleasant experience for any customer who calls them.

1st off you feel like you are being yelled at by the loud commercial-like answering machine... way too loud i’m guessing this is from the OUTDATED concept that commercials should be made louder than everything else on the tv. for example when you’re watching a sitcom and then the commercials come on and you have to turn down the volume because they are way louder than what you were just watching. But on a phone message it is so so so especially annoying, it immediately makes you want to hang up.

Then they put you on hold forever if you press the option to buy or talk to a representative. And half the time it just hangs up on you after leaving you on hold for many many minutes.

There’s no after hours message. And my guess is the only way to get in contact with a real person is if you leave a message for them to call you back. It’s no wonder they are getting so many bad reviews right now because anyone who calls their number will automatically dislike the company after the phone experience.

Consumers are smarter than you think UBQU and they can see through the infomercial like marketing that makes you look like a sham... even if your not.

How about going back to a good old normal person to person call center during normal business hours. Where customers can get on the line with a real person instantly. (and when on hold simpler quieter hold message) And after hours have an after hours message that says leave a message you have reached us after hours. Either that or just have a simple 24hr message saying thank you for contacting us leave a message and we will return your call within 24hrs or for a faster response please contact us through our website. (as long as they actually do respond to ALL messages)

Either way the current SCREAMING infomercial phone experience has got to go.

Cmon management you should be better than this!

If only the rest of their company was firing on the same cylinders as their new blogs posts and facebook and twitter posts marketing campaign. this would be a much more successful company. because that component of their marketing seems to be the only thing running smoothly and proficiently right now.

the rest:
delayed shipping
unaccomdating annoying phone system
bad customer reviews showing up on multiple 3rd party review websites
a complete lack of being rated in the top rated products on most of CBD review websites
SEO still not working at all yet
and of course the toxic debt that has continued to betray long term share investors pushing us ever further deeper down.

are all serious issues that need to be fixed ASAP

in my opinion