Seems like you were really in the company and have had dealings with Sayre and this John B guy.
From what I gather, this John B guy didn't have much experience in the industry since you were explaining things to him.
When you say bled talent, did you feel like your talents weren't properly used? Also, when you say "toxic", how was the turnover rate in your department while you were there?
The head of billing didn't know what HVAC was? Is this some sort of joke? I hope he wasn't on calls with any clients.
Now I am curious about this link you say Sayre and this John B guy has.
From the financials, the billing revenue looks ok. So maybe he is doing a decent job?
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