Helios and Matheson Analytics Inc (HMNY)

[ELAL7474]

So they had an issue, but resolved it!!! Not a company going under anytime soon folks!!!

Hello, we are incredibly sorry for the delay in responding to your message. Starting around 6PM EDT on Thursday evening some users of MoviePass experienced issues when trying to make a card or e-ticketing reservation through the app, we resolved the issue at about 10PM EDT last night. Because of the overwhelming amount of responses and requests our in-app chat tool was unable to keep up with the number of requests for assistance. Rest assured this issue has been resolved and we are sorry that we are unable to respond here personally.

We understand that many of you were unable to see a film or paid out of pocket to see your movie. We would be more than happy to refund you for this purchase. If you or anyone you were with had to do this, we ask you each open a new chat in your MoviePass app and individually send a copy of the ticket stub for our review. As long as it is a supported screening we will process these refunds over the coming days.

We appreciate your patience and understanding here and apologize that the MoviePass app did not function as expected or as it should have.

Thank you for your continued support,

The MoviePass Team