Starbucks Corporation (SBUX)

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http://www.nj.com/news/index.ssf/2015/09/starbucks_apologizes_to_police_officer_refused_bat.html
PHILADELPHIA -- Starbucks has issued a personal apology to the Philadelphia Police Department sergeant who was refused access to the bathroom because he didn't purchase anything, according to Patch.com.

The company told the website on Monday that it apologized to the officer as a result of last Friday's incident at a Center City location. An employee there apparently declined to allow the uniformed officer into a bathroom and after a brief verbal disagreement, the officer left.

RELATED: Starbucks to police officer: You can't use our bathroom
"We are taking steps to ensure this doesn't happen in the future. This does not represent the experience we hope to create for any of our customers," the company wrote in response to a stream of Facebook comments regarding the incident at the 13th and Chestnut Street location.

The officer posted an online retelling of his encounter, saying that he was "astonished that the many customers and other employees said nothing and seemed indifferent."

A fellow officer later shared the sergeant's experience with Starbucks. From there, public backlash and threats of boycott flowed.

"In a time when police are being made the enemy, your clerk pulls this nonsense. And might I point out, this store is a frequent caller to police for some sort of service," the officer who shared the post wrote.

Last October, an Arizona woman who was pregnant at the time was refused access to a Starbucks bathroom because she had not purchased anything at the store.

The coffee chain issued an apology in light of the incident, which read in part that the disagreement between the woman, her husband and the employee was "unacceptable and not indicative of the welcoming and respectful service we strive to offer our customers in our stores."