'Ruthless, careless and irresponsible': readers share banking nightmares https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwjph5y4qMvaAhUQ21MKHeRrAToQqUMIKjAA&url=https%3A%2F%2Fwww.theguardian.com%2Faustralia-news%2F2018%2Fapr%2F21%2Fbanking-royal-commission-australia-readers-share-experiences&usg=AOvVaw2XRNuD2RkfKUe29OHpzKLa