CWRUObserver.com -Financial News and Headlines - NYSE, Nasdaq, OTC's

[Rager]

EGAN - eGain Strengthens Presence in Continental Europe
Tuesday October 10, 7:00 am ET


The New Talent Will Focus on Increasing Demand for Customer Service Solutions in Europe


AMSTERDAM, THE NETHERLANDS--(MARKET WIRE)--Oct 10, 2006 -- eGain Communications Corporation (OTC BB:EGAN.OB - News), a leading provider of customer service and contact centre software, announces today the appointment of four new team members to add to the eGain's sales team in Europe.



Marco Reinhoudt has joined eGain Communications in the position of Sales Manager responsible for the Dutch, German speaking markets. Marco has more than 18 years sales and management experience within the ICT sector.

Gina Spencer is responsible for managing and growing the Sales and Revenues in Belgium and the Scandinavian region. Gina has a wealth of Software Solution selling experience of more than twenty years.

Tanja Samsom is responsible for managing and growing channel within EMEA. Both direct and indirect sales experience in IT will help understanding and support the business needs of eGain partners

As Technical Account Manager Joris van Duppen will be supporting the Sales team in EMEA in pre-sales activities. With his multiple skills in consultancy and technical support across Europe, Joris will help expand and support the business needs of eGain.

"More businesses -- whether large or small -- are looking into faster and flexible solutions to increase the customer experience," said Lody Offenberg, Managing Partner at Tote-m business architects.

Offenberg continues: "We have worked successfully with eGain in the past and are pleased with eGain's initiative to expand their global presence by opening an office in the Netherlands. We are looking forward to working together on future opportunities with the local team in the region."

The new Sales team will be based in Amsterdam. They will focus on developing the business across Northern and Central Continental Europe

"The team is headed up by Ray Connolly who has been focusing on the European market for the last 5 years," said Andrew Mennie, General Manager EMEA for eGain. "Marco, Gina, Tanja and Joris will bring extensive international experience to eGain, and I am confident that they will bring tremendous focus and energy for their position and increase eGain's presence throughout the EMEA region."

eGain Europe currently maintains offices in Slough, UK (European Headquarters); Dublin, Ireland; Milan, Italy and Amsterdam, the Netherlands and has relationships with distributors throughout the entire region. The company's EMEA customers include: ABN Amro, Vodafone, HSBC, RDW, HMV and Orange.

About eGain

eGain (OTC BB:EGAN.OB - News) is a leading provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centres, help desks and Web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact centre performance.

eGain Service(TM) 7, the company's software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and co browsing, automation of fax and paper-based service interactions, case management and service fulfilment. These robust applications are built on the eGain Service Management Platform(TM) (eGain SMP(TM)), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact centre management and certified out-of-the-box integrations with leading call centre, content and business systems.

eGain OnDemand(TM), the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 850 customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company's offices: London: [phone]; Dublin: [phone]; United States: [phone] ext. 9.



Contact:
eGain media contact
UK
Kerry Hallard/Nicola Craft
Buffalo Communications Ltd.
[phone]
[e-mail]

UK or Benelux
Hilary de Rover
eGain Communications Ltd
[phone]
[e-mail]



--------------------------------------------------------------------------------
Source: eGain