You're apparently under the impression that anytime one of us is online, we're aware of everything that's happening system-wide.
That's not the case. There's too much activity, and some things, like my email for example, are not accessible remotely, nor do I care for it to be since I tend not to put in long hours here on weekends.
Plus, I'm not sure I understand your question.
Are you saying you subscribed, but the system didn't upgrade you? If you don't hit the final button that says "Return to Investors Hub" or whatever it says, and instead use your Back button to get back to the site, the system isn't aware that you subscribed and one of us has to manually upgrade you when we notice the payment email come in but don't see an upgraded account to go with it.
If you subscribed and the system didn't upgrade you and you got a confirmation email from PayPal or Verisign saying you paid and the transaction was approved, forward a copy of that email to Matt and he'll upgrade you.
On weekdays, we usually catch those within 15 minutes of the subscription happening, though. And most of the time (if the user hits all the right buttons when prompted) the process is totally automatic.
