StockCharts Support Forum

[TA4U]

Copy of email exchange with Stockcharts...

> >Why is the volume for CDNX always double what it is really...
> >
> >For example, you state from the chart: 99.791,600
> >
> >I checked with the stock exchange itself and they have: (copied from their website)
> >Last Updated: 15 Aug 2006 17:05 EDT
> >Volume 46,881,902
> >
> >For your info, Stockwatch's numbers match the exchange's....
> >
> >And it has always been this way with Stockcharts. I know you get your data from a thrird party, but if that supplier is wrong, YOU are wrong...
> >
> >TY


> We appreciate your feedback. The volume reported on our website associated with the TSX Venture Composite Index ($CDNX) is the volume for the exchange (TSX Venture: http://www.tsx.com/HttpController?GetPage=MDFMarketView&MarketView=MostActive&DetailedView=D.... Our data vendor does not even provide the volume for the composite index ($CDNX).
>
> The same is true for the S&P/TSX Composite (or $TSE); we pair the volume for the exchange with the composite index since no volume is reported by our vendor. So it is not a case of wrong data but a different volume altogether.
>
> Thanks for using StockCharts.com,
> StockCharts Support


Thank you for your reply.
Although your explanation is worthy, I still am not satisfied with the fact.
I (and your clients) am not concerned with what your vendor gives you or not. We want the exact data. That is what we pay you for.
Just ask your vendor to provide you with what you pay him for...
RG
ps: The present email exchange will be copied onto the Stockchart's IH support page.