Q. What is EmailMoni?
A. EmailMoni allows you to bill anyone and get paid directly into your bank account as well as pay your service providers or send money easily, just using an email address. You can send an invoice, send money and receive money securely, over any environment and across devices. EmailMoni safeguards your private information so it is never shared with anyone.
Q. When should I use EmailMoni?
A. Whenever you need to get paid by your customers, pay your service providers or send money to someone. With EmailMoni, it's easy for you to get paid and to pay others via email. Use it electronically, in person using your personal device (laptop, tablet or mobile etc.). Replace Checks and Cash, some typical uses are:
- Collect payments for your consulting business.
- Send invoices for home based businesses like Tupperware or Mary Kay.
- Collect rental for office space or storage facility.
- Send payouts to your outsourced workforce. - Connect it as another payment option to your eCommerce site and point of sale (POS).
- Generate QR invoice on your mobile for in person purchases.
- Withdraw money from an ATM.
- Block your card (debit/credit/pre-paid) that has been compromised.
The list goes on and on. EmailMoni is available when you are and where you are to support the business everywhere or for personal usage.
Q. How do I bill a customer?
You just create a Payment Request or Invoice, a simple electronic form to get paid by anyone, directly into your bank account. You then send it to your customer's email or present to him if in person.
Q: How do I send money?
Use Send money to notify a supplier that has already sent you an invoice externally to EmailMoni or friends/family that you want to send them money.
Q. How do I enroll for the service?
A. To sign up you need to have access to your email, your mobile phone and your bank account. Your enrollment will be approved either immediately or within 24 hours. We may need to connect your bank to finalize the sign up process.
Q. How secure is my information?
A. EmailMoni believes the security of your private information is vital and the fewer places you enter it, it's safer you are. That's why your private information is "locked" and encrypted and is not utilized when you send a Payment Request, Invoice, Payout or Transfer so no other party can see it nor store it.
Q. Can I run it in a web browser (Firefox, Chrome, Edge, Safari etc.?
A. EmailMoni supports most of the most used web browsers and on any device, it can be a laptop, desktop, tablet, mobile phone. The look and feel and the user experience are always the same
Q. Does EmailMoni has App? and, where can I download it?
A. Yes, we have the Apps for Android, iPhone and Blackberry. Downloadable on the Apps page, press the App in the menu.
Collecting Payments
Q. How do I send a Payment Request or Invoice?
A. Sending a Payment Request or Invoice is simple:
- Prepare - select the action type (Request Money template style), choose your contact(s), either from an external interface (e.g. social networks, webmail or Smartphone) or within your EmailMoni account, enter the reason and amount to be paid.
- Review - inside your EmailMoni account, you can review the Payment Request created and choose continue to lock your information and seal it to your bank account to protect your information.
- Send - the Payment Request is safely transmitted to your contact(s) You can review it in your EmailMoni account under Sent Items; while not paid you can make changes or void it.
Q. What information do I need in order to send a Payment Request or Invoice?
A. All you need is your contact's email. EmailMoni NEVER requires any sensitive information about your contact, such as bank account, payment card or document ID numbers.
Q. Where I can create a Payment Request or Invoice?
A. Payment Requests and Invoices are created directly within your EmailMoni account or anywhere EmailMoni app is available, including Facebook, Outlook and smartphones.
Q. Are there different types of Payment Requests / Invoices?
A. You can select the action (form) that best suits your needs, whether selling goods, services, multiple items or single line or in person face to face deals. Click on the Request Money button creates the default Payment Request as defined in your settings, you can change its action on the top of the form: From Friends, For Things, Face to Face, Invoice, QR Invoice or POS Invoice. Fill out the form then review it and "Send" it.
Q. Can I set which form shall be created every time I click on Request Money?
A. You can set a default form action under Settings -> Preferences.
Q. May I collect payments from a group of contacts?
A. You can collect payments from several recipients at once using the From Friends form: enter their names and emails into the recipient list and include the amount each one needs to pay. A separate Payment Request is sent to each recipient and each person pays separately. This is a great way for billing group members for their share of a purchase.
Q. I need to send a Payment Request similar to the one I already sent. How can I save time?
A. You can duplicate a Payment Requests (Invoices) you have already sent very easily. Go to the Sent Items folder in your EmailMoni account, find the Payment Request (Invoice) that you want to reuse, press "Duplicate", make the necessary changes and send the new request in seconds!
Transfers and Payouts
Q. How do I transfer money to a recipient?
A. Sending money to any recipient is fast, easy and secure:
- Create - select the Send Money button, enter the recipient's name, email and amount to be transferred.
- Review - review the Transfer notific ation, continue to lock and seal it to your account to protect your information. You may be required to enter a one time code sent to your mobile phone to continue.
- Send - the Transfer notification is safely transmitted to the recipient. Your recipient will need to accept the Transfer notification in order to get the money. In certain cases, after your recipient accepted the Transfer, you may be required to confirm the identity of your recipient before funds are released to prevent mistakes.
Q. How do I pay an outsourced service provider?
A. You can pay to a service provider or outsourced workforce using the Send Money function:
- Prepare - select the Send Money button and then choose the Payout style, enter the recipient's name, email and the Payout details, including the Payout details and as many items as necessary.
- Review - review the initiated Payout and choose continue to lock and seal it to your account to protect your information. You may be required to enter a one time code sent to your mobile phone to continue.
- Send - the Payout is safely transmitted to the recipient. Your recipient will need to confirm the details of the Payout in order to proceed. After your recipient accepted the Payout, you may be required to confirm the identity of your recipient before funds are released to prevent mistakes.
Q. When should I initiate a Transfer or send a Payout?
A. You should initiate a Transfer if you already received an invoice from your recipient and only need to complete the payment, you should send a Payout to a service provider that has not yet invoiced you and need to accept the terms of the payment.
Q. What information is needed to initiate a Transfer or send a Payout?
A. All you need is your contact's email and the amount you want to send them. For Payouts you will need also the Payout details. EmailMoni never requires any sensitive information about the recipient, such as bank account, payment card or SSN numbers.
Q. Where I can initiate a Transfer or a Payout?
A. Transfers and Payouts can be initiated directly within your EmailMoni account or anywhere there is a EmailMoni app, including Facebook, Outlook and smartphones, and may require additional security measures such as entering a one time mobile code or releasing the funds only after the recipient's ID confirmation.
Q. How can I be sure I paid the right recipient?
A. The first time you send money to a recipient, after the transfer or payout has been accepted, you will have the opportunity to verify the recipient's identity before you release the funds and the transaction becomes final.
Q. Do I need to confirm the recipient's identity every time I send money?
A. No, once you have confirmed the recipient's identity the first time, you will be able to send money to the same recipient in just one step. Your recipient will still have the option to accept or decline the transfer.
Q. My contact accepted the Transfer or Payout but they didn't receive the funds, why?
Q. Once the Transfer or Payout has been accepted by the recipient for the first time, you need to release the funds for the funds to be debited from your account and credited to your recipient's account.
Managing My Payment Requests
Q. Can I customize my EmailMoni experience?
A. You can customize different aspects about your EmailMoni service, such as the Logo, Tax Rate, Reason and a Business Note to be automatically added to each Invoice, your business address and your default Payment Request Style preference. To customize your service go to Preferences within your EmailMoni account menu.
Q. Can I change the email I use for my EmailMoni account?
A. To change your email, go to Settings->Contact Details and choose: Change Email.
Q. Can I change my business name?
A. To change the business name you provided during enrollment go to Settings on the EmailMoni menu, choose Service Profile and select Change to change the business name. EmailMoni will approve your change within 24 hours or contact you for further information.
Q. How do I know what the current status of a Payment Request or Invoice is?
A. Log in to your EmailMoni account and go to the Sent Items folder. The status of each Payment Request or Invoice is represented by the icon on its left and appears on each request when open: Unpaid, Paid or Void. When you select a request you will find further information about its status: if it was already viewed by your recipient or if it was modified and when.
Q. Can I void a Payment Request or Invoice that I have already sent?
A. Yes, if for any reason you don't require this payment anymore, just go to your EmailMoni account, within the Sent Items folder find your request and click the Void button. It will no longer be available for payment.
Q. Can I modify a request that I have already sent?
A. Yes, you can modify a request that you already sent as long as it is unpaid. The recipient will receive a notification for any changes you made and will only be able to pay for the most recent version of your request.
Q. How can I make sure that my customer will be able to pay for my Payment Request or Invoice?
A. Any person with a bank account in the US is able to pay using EmailMoni. Your contact will need to sign up and their information will be verified for the first time before their payment is processed.
Q. I got a check for one of my requests, can I mark it as paid?
A. When you get a check or any other payment form for one of your requests you can go to your Sent Items folder, select the relevant request, press "Mark as paid" button and enter a note as needed. Once you mark it as paid the request will appear as paid and the recipient won't be able to pay it using EmailMoni.
Managing My Transfers / Payouts
Q. Can I change the email I use for my transfers?
A. EmailMoni uses the email you define in your EmailMoni account. To change your email, go to Settings->Contact Details and choose: change email.
Q. How do I know what the current status of a Transfer or Payout is?
A. You can always review the status of your Transfers or Payouts. Log in to your EmailMoni account and go to the Sent Items folder. The status of each Transfer or Payout is represented by the icon on its left or appears within each request when open: Notified, Accepted, Release, Transferred or Void. When you select a Transfer or Payout you will find further information about its status: if it was already viewed by your recipient, if its waiting for funds to be released or if the transfer was completed.
Q. Can I stop a Transfer or Payout that I have already sent?
A. You can stop a transfer only if it was not completed. If for any reason you decide to stop a transfer before funds have been released, just go to your EmailMoni account and, within the Sent Items folder, find your Transfer or Payout and select the Void button. It will no longer be available.
Q. Can I modify a Transfer or Payout that I have already sent?
A. No, you cannot modify a Transfer or Payout that was already sent. If it was not yet completed, you can void it and initiate a new one.
Q. How can I make sure that the recipient will be able to receive the money I have sent?
A. Any person with a bank account in the US is able to receive money sent using EmailMoni. Your recipient will need to sign up and their information will be verified for the first time before they can accept your Transfer or Payout.
Paying a Payment Request or Invoice
Q. How do I pay for a Payment Request or Invoice received?
A. Login to your EmailMoni account:
- Review - you can access the Payment Request directly in your Inbox folder, or using the retrieval code received via email.
- Confirm - confirm the information appearing on the Payment Request or invoice before you continue, the request is then locked and sealed within your EmailMoni account to protect your information.
- Pay - once you confirm the payment, the agreed amount is debited from your bank account and a payment confirmation is sent to you and the sender via email.
Q. How do I make sure I don't pay twice for the same request?
A. Once a request is paid it can't be paid again. If during the payment process you click on the pay button more than once, the payment will go through only one time.
Q. Can I ask someone else to pay a request on my behalf?
A. Yes. If you want someone else to pay for a request you received, just forward them the email with the retrieval code and they can pay just as you would have.
Accepting a Transfer or a Payout
Q. How do I get the money sent to me, either as a Transfer or as a Payout?
A. Login into your EmailMoni account:
- Review - you can access the Transfer or Payout directly in the Inbox folder, or using the retrieval code received in the email.
- Accept - Once you confirm a Transfer or Payout sent to you the money moves into the account you selected immediately.
