Tuesday, March 29, 2016 9:03:18 AM
As many of you know, their quality had fallen under old leadership. Greners being the flagship online store, I decided to order with them recently to see if anything had improved.
I immediately notice they are hosting a march madness sale with some honestly great prices. Better prices than local stores and most other competitors I had checked in on.
I place my order and next day receive a call from a polite store associate who tells me the order is currently out of stock. She offers me the option to either wait or sub out for an alternate item of similar value. This is the first time I had experienced them establish immediate contact to service a customer.
What do I think this says about their business? Well, they were clearly selling out of MANY items. While the typical pessimist could point out that this delayed my order, one could also say that things are likely on the incline for Growlife's online sales. Even the associate was aware that it was a huge deal their company had returned from grey market territory and sounded upbeat about their future.
I think the improvement in their communication and sold out status with replenishment options for many products are all positive signs.
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