e.Digital Corporation (fka EDIG)

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May/June 2003

Posted by Bmpskr2 and Emit.

http://www.speechtechmag.com/issues/8_3/cover/2004-1.html

Most Innovative Solutions Awards
By John Kelly


We have chosen the top 30 submissions for STM’s Most Innovative Solutions Awards. You will read more about each solution in the July/August edition of STM. Ten customers will present their solutions at SpeechTEK Fall ‘03. Congratulations to all of the winners!

*Note that the first company in each listing is the customer and the second is the vendor.

1. ABN AMRO, NetByTel and SpeechWorks - ABN AMRO implemented a packaged loan capture application.

2. Apple Ophthalmic, ZyDoc – SpeechDoc integrates transcription services, patient history records and electronic data capture using speech, mouse or keyboard.

3. AT&T Natural Voices, AT&T Labs – A natural-language, spoken-dialog application was deployed for customers to obtain information and services.

4. Bank of NY, Phonetic Systems – The offering supports dynamic directory updates, call completion and location management for all calls.

5. BBC Television Centre, Telephonetics –Enables BBC employees to make calls by saying the name of the person they want to reach.

6. Bell Canada, IBM and Nuance – Bell Canada has implemented a voice recognition persona by the name of Emily to the 310-BELL(2335) Voice Portal.

7. Blackfoot Telecommunications Group, Telelogue – The Voice Directory Application (VDA) provides 411 services to Blackfoot’s customers, allowing callers to be automatically connected to the requested telephone number.

8. Cellcom, NSC – The speech-driven corporate address book holds employee names and telephone numbers.

9. Chrysler Group, Clarity and Peiker – Uconnect, Chrysler Group's in-vehicle, hands-free, voice-activated communications system, is offered as a Mopar dealer-installed option in most of the 2003 model year vehicles.

10. CIBC, SpeechWorks – CIBC introduced Audio Access Automated Banking Machines (ABMs) as part of plan to expand barrier-free access and upgrade ABM service across Canada.

11. Daimler Chrysler, Temic – The speech-controlled navigation solution enables the entire destination to be entered by using speech.

12. Davey Tree, Vocalocity – This system allows field service crews to call into an automated system to record their daily activities.

13. DePaul University –Translates spoken English into correct ASL syntax, semantics and vocabulary for the hearing impaired.

14. Domino's Pizza, Jacent Technologies – The solution, OrderStream, is a packaged, voice-ordering system for automating takeout and delivery operations.

15. DYMO, Tell-Eureka - Callers follow step-by-step troubleshooting instructions from the automated LevelOne system, freeing live agents for more complex problems.

16. e.Digital Corp, IBM and Lucent/BellLabs – The MXP-100 is a handheld MP3 music player/voice-recorder which utilizes VoicNav.

17. Ford, SpeechWorks – The Ford Model U features conversational speech technologies in a small footprint, specifically designed for automobiles and mobile devices.

18. Lloyds TSB, SRC – The hosted speech service handles three types of employee share schemes, enabling callers to register, choose investment options and select how dividends are paid.

19. Mashreqbank, Mindscape – The service offers Toll-Free Voice Recognition Banking in both English and Arabic.

20. Microsoft, Fonix – Fonix VoiceDial allows the user to push one button on a Pocket PC Phone Edition device and use speech to dial any phone number or contact.

21. Property24, Intelleca Voice & Mobile Limited – Named Property24 Voice, this service brings the advantages of an Internet home search to customers using a landline or cell phone in South Africa.

22. Ramapo Radiology Associates, ScanSoft – The speech software allows radiologists to automatically transcribe their diagnosis of X-Rays.

23. Rogers AT&T, Nuance – Rogers AT&T's speech-enabled customer-care application handles 90% of all calls, saving the company $3-5M in 2002.

24. Samsung Telecom USA, Voice Signal – The A500 offers speaker-independent digit dialing allows any phone number to be dialed by speaking the number.

25. Sears, Nuance and Walsh Media – This system allows the customer to schedule an appointment and identify the basic problem for more efficient repairs.

26. Singpost, SpeechWorks – SingPost deployed a speech-enabled, automated system that offers the public access to over 122,000 postal codes.

27. Thrifty, SpeechWorks – Thrifty installed a speech-activated reservation line for rate-check with the ability to transfer reservation callers to live agents with intelligent screen pop.

28. Ticketmaster, Edify – The voice self-service applications will be used by Ticketmaster call center agents to automate the company’s front-end call director process.

29. Time Customer Service (TCS), NetByTel – TCS has deployed an automated module that allows callers to speak their new name and/or address information.

30. UT Southwestern Telecom, SpeechWorks – UT Southwestern uses a customized SpeechSite system which assists university operators in handling routine requests.

I would also like to welcome to our Editorial Advisory Board Dr. William Byrne and Dr. Caroline Henton. Dr. Byrne is the manager of design and development, Voice Center, SAP Labs and an assistant consulting professor at Stanford University. Dr. Henton is the CTO of Talknowledgy.