My Comcast encounter...LOL
Mike.10526(Fri Jul 14 01:08:05 UTC+0900 2006)>Thank you for contacting Comcast, my name is Mike, I will be happy to assist you today. May I have your name please?
Dave(Fri Jul 14 14:08:35 UTC+0900 2006)>Dave, I have a question about comcast cable tv programming
Mike.10526(Fri Jul 14 01:08:49 UTC+0900 2006)>Can you confirm for me which state you are in please?
Dave(Fri Jul 14 14:08:55 UTC+0900 2006)>Texas
Mike.10526(Fri Jul 14 01:09:15 UTC+0900 2006)>I am very sorry, but through some error in the routing system you have ended up outside of your billing area. I do not have a complete access to your account and will be unable to assist you fully. Please wait one moment while I transfer you to a representative inside your area with a full access to your account. This will take only a moment. Thank you for understanding and sorry for any inconvenience.
Mike.10526(Fri Jul 14 01:09:25 UTC+0900 2006)>Please wait, while the problem is escalated to another analyst
Dave(Fri Jul 14 14:09:50 UTC+0900 2006)>I am currently working temporarily overseas
Dave(Fri Jul 14 14:10:02 UTC+0900 2006)>That is probably your routing issue
Dave(Fri Jul 14 14:11:34 UTC+0900 2006)>hello?
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
Dave(Fri Jul 14 14:15:48 UTC+0900 2006)>???
Steven.14816(Fri Jul 14 01:17:02 UTC+0900 2006)>Thank you for contacting Comcast. My name is Steven. I will be happy to assist you, today. May I have your name, please?
Dave(Fri Jul 14 14:17:11 UTC+0900 2006)>dave
Steven.14816(Fri Jul 14 01:17:19 UTC+0900 2006)>Thank you. How may I assist you, today?
Dave(Fri Jul 14 14:18:04 UTC+0900 2006)>I heard about a Fight Network channel and was wondering when it will be available on your cable lineup?
Steven.14816(Fri Jul 14 01:18:23 UTC+0900 2006)>One moment please.
Steven.14816(Fri Jul 14 01:18:29 UTC+0900 2006)>What is your Zip Code?
Dave(Fri Jul 14 14:18:47 UTC+0900 2006)>76522 but i am currently overseas
Steven.14816(Fri Jul 14 01:19:04 UTC+0900 2006)>Okay.
Steven.14816(Fri Jul 14 01:19:12 UTC+0900 2006)>Let me check on that for you.
Dave(Fri Jul 14 14:19:16 UTC+0900 2006)>Thank you
Steven.14816(Fri Jul 14 01:20:40 UTC+0900 2006)>My apologies,
Dave. There is currently no information that I have about that channel, however we have been getting many inquiries about this channel and I couldn't be positive but I would think that it should be coming.
Dave(Fri Jul 14 14:21:10 UTC+0900 2006)>Do you happen to have any type of time frame?
Steven.14816(Fri Jul 14 01:21:47 UTC+0900 2006)>No, I have not heard anything. I have just had quite a few customers recently asking about this channel.
Steven.14816(Fri Jul 14 01:22:36 UTC+0900 2006)>Is this a new channel or something?
Dave(Fri Jul 14 14:24:24 UTC+0900 2006)>Quite new, available across canada, and was wondering when this cable tv company will carry it
Steven.14816(Fri Jul 14 01:25:06 UTC+0900 2006)>If requests keep pouring in, I would imagine it will. I am however not in control of those decisions.
Dave(Fri Jul 14 14:26:57 UTC+0900 2006)>Thank you very much for your time
Steven.14816(Fri Jul 14 01:27:04 UTC+0900 2006)>Sorry that I did not have more information on that for you.
Steven.14816(Fri Jul 14 01:27:11 UTC+0900 2006)>No problem.
Steven.14816(Fri Jul 14 01:27:15 UTC+0900 2006)>Is there anything else I can assist you with today?
Dave(Fri Jul 14 14:27:30 UTC+0900 2006)>That is all, Appreciate it
Steven.14816(Fri Jul 14 01:27:51 UTC+0900 2006)>Have a good one.
Steven.14816(Fri Jul 14 01:27:55 UTC+0900 2006)>Thank you for contacting Comcast. If you need assistance in the future, please feel free to contact us through Live Chat or E-mail (available 24 hours a day, 7 days a week). Simply visit www.comcast.net and select Help.
