American Airlines Group Inc (AAL)

[rockland2u]

a lot of crazies, i have seen folks go full on "whack-a-doodle" at gate or TSA and then walk on plane like an angel, most of time its psgr on psgr conflict, the employee-psgr conflicts make better headlines, some folks confuse a airplane ticket with a lotto ticket and literally instigate shenanigans for a lawsuit. not that low wages and low employee morale doesn't have a cost, but most employees just looking to get thru the day with low drama, and being mean and ugly is too much work. unfortunate to loose a customer, ever, but the vast majority are going to buy the cheapest ticket they can, going where they want around the time they need to get there. they aint going to pay a couple hundred more dollars to fly another carrier cause they once saw or experienced poor customer service. fortunately (like a bad haircut) they are rare, but not much you can do about it. i see good things the next few months. GLTA