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Monday, June 01, 2015 12:34:23 PM
Sent: 06/01/2015 10:47 AM
Customer Service Message:
Dear DSPetry,
Thank you for your message regarding your E*TRADE account and your PVECD shares.
I understand your concern in this matter. PVECD underwent a 1 for 260 reverse stock split effective 4/29/15. When this occurs, your old shares are canceled by the company and new shares are issued in the new ratio amount.
At this time, we do not know when the new shares will be delivered however this normally occurs within 10-14 business days of the effective date. Once new shares are received, your account will be updated. Since we are beyond the standard timeframe, we anticipate shares any day now.
Other brokerage firms have not received shares either, but they may have their own policies and procedures that differ from E*TRADE's in regards to when an account is updated. E*TRADE will update your account once we receive the physical shares. If you have any questions, we can be contacted at 1-800-387-2331 or 1-678-624-6210. Thank you for choosing E*TRADE Financial.
Sincerely,
Kevin Queen
Monday - Friday, 9:00 AM - 6:00 PM ET
1-800-ETRADE-1 (1-800-387-2331)
Team Lead, Customer Service
E*TRADE Securities, LLC
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