Ceres, Inc (CERE)

[Goodfill]

sshhhhhh.. must be some customers if they need help!

http://infopros.com/ceres-online-help/


THOUSAND OAKS, CA-Ceres Inc., an agricultural biotechnology company, has chosen InfoPros to develop an Online Help system to support the global rollout of its cloud-based software for managing genomic datasets

Ceres develops and markets crops for bioenergy and other uses. They approached InfoPros with the need to provide convenient product-related content to its growing base of customers, users of its Persephone visualization application. Ceres’ customers are a technical group, including bioinformaticians and geneticists at life sciences companies and research institutions. InfoPros’ Consulting Services group worked with Ceres to understand Persephone and its users, and determined that an Online Help system would provide the flexibility and scale they required, and would be cost-effective for InfoPros to implement for Ceres.

Many companies are making Online Help a key component of their content strategies. A well-designed Online Help system will efficiently and effectively present the help users need, when they need it – in real time. Task-based Online Help systems focus on explaining specific tasks so that users can get their work done instead of getting buried in superfluous technical details. The result is lower cost for development, reduced technical support calls, and happier users, thus, more satisfied customers