Friday, March 27, 2015 2:02:51 PM
Quote:
Dear Customer,
Following a review of the proposed temporary repair to the damaged fibre trunk it has been decided that the site construction company could not guarantee that once the cable was repaired it would not be damaged again during the course of construction works. It has therefore been decided that this poses too much risk to your services and we will instead effect a permanent repair by re-routing away from the entire construction site.
Our 3rd party provider have been given permission to undertaken emergency traffic management which allows them to build a permanent route, unfortunately this does mean that the Estimated Time of Recovery is now expected to be 28.03.2015 at around 03:00 GMT.
We will update you with any new developments. Please contact us should you have any further questions at this time.
Best Regards,
euNetworks Customer Care
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