Perhaps from your vantage point, years ago I was the President of a privately held manufacturing company. When there was a problem I always reached out to customers, just to make certain that I understood the pulse of our customer base, and to alleviate misplaced concerns. To me it is Dan's way of saying "Hey we are concerned too, here is what we are going to do to start to correct the problem" Starting with a PR next week, believe what was stated that they would be releasing more in the next few weeks. Doesn't seem unprofessional at all to me.
Register for free to join our community of investors and share your ideas. You will also get access to streaming quotes, interactive charts, trades, portfolio, live options flow and more tools.