RADCOM and Cognos Partnership Takes 3G Network and Service Performance Monitoring to the Next Level
Last Update: 8:03 AM ET Apr 5, 2006
CTIA WIRELESS 2006 - Las Vegas, April 5, 2006 /PRNewswire-FirstCall via COMTEX/ -- RADCOM Ltd. (RDCM : ) , a leading network test and service monitoring solutions provider, today announced the integration of Cognos 8 Business Intelligence (BI) into Omni-Q, its carrier-class service quality management system. Cognos is a world leader in business intelligence and corporate performance management (CPM). Its embedded BI technology intensifies Omni-Q's intuitiveness, flexibility and utility to wireline and wireless service providers.
Omni-Q is a next-generation network monitoring, troubleshooting and performance management solution, consisting of a central management module and a range of intrusive and non-intrusive probes for CDMA, UMTS, VoIP, IPTV, IMS and other networks and services.
The technology partnership adds significant value to Omni-Q customers. It offers a new dashboard application that enables them to fully exploit Omni-Q analyses and reporting capabilities. The added functionality communicates comprehensive and complex network and service information quickly and simply. It alarms when service-specific thresholds are breached. It displays relevant metrics in visually rich, graphical format. The unified, simplified view of network and service issues it provides gives operators an at-a-glance understanding that quickens response time.
Using it, operators can build unique KPIs at will with minimal training. They can prioritize alarms by incident severity and drill-through to correlate with other data sources and reports. Omni-Q customers can also select from a library of pre-defined reports to assess overall network health.
"We are pleased to add RADCOM to our distinguished list of vendors worldwide who have selected Cognos as their business intelligence (BI) vendor. By applying Cognos software, RADCOM empowers their customers with a better way to monitor, understand, and optimize network and service performance," said Ged Simmons, Sales Director General Business, Cognos.
"Sustaining market success requires growing customer value. By leveraging industry-leading technologies, RADCOM seeks to continue to offer customer solutions that simplify processes, solve problems and help to advance customers' competitive standings in a dynamic and evolving landscape. This is particularly true in the complex and converging world of mobile communications where the stakes are high and ROI is of great importance. RADCOM's strategy appears to be reflective of the mood and direction of this vibrant market," said Sankara Jambulingam, Research Analyst for Frost & Sullivan's Communications Test & Measurement group.
"RADCOM is committed to continuous improvement in its processes, services and solutions. By partnering with a recognized leader in the field of business intelligence, we are providing our customers with a faster and near fool-proof way to uncover hot spots," said Eyal Harari, RADCOM's Director of Product Management, VoIP Monitoring Solutions. "The resulting, fully integrated solution speeds problem resolution, reduces support costs and helps operators keep churn in check."
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