Thursday, August 14, 2014 9:57:07 AM
Built on the Salesforce.com Service Cloud Platform, the upgraded system aims to engage citizens over a wider range of communications channels for city services
BLUE BELL, Pa., Aug. 14, 2014 /PRNewswire/ --
Unisys Corporation UIS -0.09% today announced that it has been selected to build a more flexible and robust customer relationship management (CRM) solution to support the City of Philadelphia's " Philly 311 " program for responding to citizen requests and inquiries, and proactively reaching out to citizens to improve their quality of life.
Based on Salesforce.com's Service Cloud CRM Platform, the new system will be designed to expand citizens' access to city services over a diverse range of communication channels including telephone, Internet, mobile phone and social media such as Facebook and Twitter.
The City of Philadelphia selected Unisys to develop an innovative cloud-based foundation for the government CRM based on Unisys' decade of experience delivering 311 solutions to other large municipalities. Unisys will implement and support the system, which aims to provide transparent access to government information and services in support of the city's citizen engagement and open data initiatives.
"This implementation is designed to help the City of Philadelphia build on the success of its Philly 311 constituent engagement initiative, which has been fielding citizen requests for information and service for more than five years," said Crystal Cooper, vice president of public sector solutions at Unisys. "Due to the success of the project in engaging and connecting citizens to the city government, the Philly 311 CRM app is viewed as an essential tool for helping the city reach its goals of becoming one of the safest cities in America and making the city government work more efficiently and effectively."
A Philly 311 pilot project was deployed in June 2014 with an initial user base of city employees and citizens. The pilot will begin the transition from the current system and facilitate the change management process.
"Mayor Michael A. Nutter and the City of Philadelphia have promised our residents a world-class customer service experience whenever they reach out to their local government," said Rosetta Lue, deputy managing director and CRM project executive for the City of Philadelphia. "We are dedicated to providing easy access and meeting the high standards expected by the public. Our work with Unisys and Salesforce.com will help us reach the next level of quality in customer service with the full implementation of this project."
This pilot will be followed by a citywide rollout in late 2014 that will incorporate lessons learned from the pilot, enabling over 70 types of service requests and innovative, real-time citizen engagement programs throughout the city.
"A truly connected government is citizen-centric and builds connections between citizens, employees, governments and services," said Ron Huddleston, senior vice president, global AppExchange and Partner Programs, Salesforce.com. "The City of Philadelphia has embraced mobile cloud solutions to transform their ability to connect with citizens while realizing operational and cost efficiencies for the benefit of its entire community."
About Unisys Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Follow Unisys on Twitter .
RELEASE NO.: 0814/9271
Unisys is a registered trademark of Unisys Corporation. Any other brand and products referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.
Salesforce, Salesforce1 and others are among the trademarks of salesforce.com, inc.
SOURCE Unisys Corporation
Copyright (C) 2014 PR Newswire. All rights reserved
__________________________________
http://www.marketwatch.com/story/unisys-delivers-first-phase-of-an-enhanced-311-system-for-city-of-philadelphia-2014-08-14?reflink=MW_news_stmp
UIS
Recent UIS News
- Unisys Announces Dates of Third-Quarter 2024 Financial Results and Conference Call • PR Newswire (US) • 10/14/2024 12:30:00 PM
- Unisys Recognized as Leader in Avasant's Digital Workplace Services 2024 RadarView™ • PR Newswire (US) • 10/09/2024 01:30:00 PM
- Unisys Named a Disruptor in Avasant's 2024 Freight and Logistics Digital Services RadarView™ Report • PR Newswire (US) • 10/07/2024 01:30:00 PM
- Unisys Identifies New Business Interest in H1 2024 for AI, Cloud Transformation and Cross-Mix of Solutions • PR Newswire (US) • 09/16/2024 02:00:00 PM
- Notice of Intention to Delist from the London Stock Exchange • PR Newswire (US) • 09/16/2024 01:58:00 PM
- Unisys to Participate in the Deutsche Bank Leveraged Finance Conference • PR Newswire (US) • 09/13/2024 08:30:00 PM
- Unisys to Participate in Upcoming Sidoti Small-Cap Conference • PR Newswire (US) • 09/12/2024 08:30:00 PM
- Information Services Group (ISG) Names Unisys a Leader in 2024 Private/Hybrid Cloud-Data Center Services Reports • PR Newswire (US) • 08/20/2024 01:00:00 PM
- MAB Kargo Selects Unisys Logistics Optimization™ to Help Revolutionize Air Cargo Efficiency • PR Newswire (US) • 08/15/2024 02:05:00 PM
- Cellebrite Appoints Tech Veteran Troy K. Richardson to Board of Directors • GlobeNewswire Inc. • 08/14/2024 11:00:00 AM
- Unisys Named a Leader in the NelsonHall 2024 NEAT Evaluation for Cloud Infrastructure Management Services • PR Newswire (US) • 08/08/2024 07:30:00 PM
- Form 10-Q - Quarterly report [Sections 13 or 15(d)] • Edgar (US Regulatory) • 08/06/2024 08:21:43 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 08/05/2024 08:52:25 PM
- Unisys Announces 2Q24 Results • PR Newswire (US) • 08/05/2024 08:45:00 PM
- Form 4 - Statement of changes in beneficial ownership of securities • Edgar (US Regulatory) • 08/05/2024 08:33:05 PM
- Unisys to Participate in Deutsche Bank Technology Conference • PR Newswire (US) • 07/30/2024 08:45:00 PM
- Unisys Announces Second-Quarter 2024 Financial Results and Conference Call Dates • PR Newswire (US) • 07/23/2024 08:30:00 PM
- Unisys Honored with Two Dell Technologies Global Alliances Partner of the Year Awards • PR Newswire (US) • 06/24/2024 01:00:00 PM
- Unisys Makes Its Debut on Newsweek's Top 100 Global Most Loved Workplaces for 2024 • PR Newswire (US) • 06/18/2024 02:30:00 PM
- Form 11-K - Annual report of employee stock purchase, savings and similar plans • Edgar (US Regulatory) • 06/14/2024 08:20:07 PM
- Form 4 - Statement of changes in beneficial ownership of securities • Edgar (US Regulatory) • 06/03/2024 07:58:01 PM
- Form SC 13G - Statement of acquisition of beneficial ownership by individuals • Edgar (US Regulatory) • 05/30/2024 01:29:48 PM
- Unisys Receives Dual HDI Awards for Customer Experience and Best Service and Support • PR Newswire (US) • 05/28/2024 01:00:00 PM
- Form 4 - Statement of changes in beneficial ownership of securities • Edgar (US Regulatory) • 05/20/2024 09:19:33 PM
- Form 144 - Report of proposed sale of securities • Edgar (US Regulatory) • 05/17/2024 05:41:38 PM
FEATURED North Bay Resources Announces Federal (MSHA) Approval of Mt. Vernon Gold Mine Operational Plan and Commencement of Production, Sierra County, California • Oct 21, 2024 9:00 AM
Hydromer, Inc. Announces the Restructuring and Formation of World-Class Research and Development Division to Drive Innovation and New Product Development • HYDI • Oct 21, 2024 9:00 AM
SANUWAVE Announces Reverse Stock Split, Note and Warrant Exchange, and PIPE Offering • SNWV • Oct 18, 2024 9:31 AM
Vocodia Addresses Recent Stock Price Movement and Future Strategic Partnerships • VHAI • Oct 18, 2024 9:00 AM
Mass Megawatts Announces the Start of an Online Discount Solar Energy Equipment Business with Revenue Recognized for the First Time Since Year 2010 in this Fiscal Quarter • MMMW • Oct 18, 2024 7:32 AM
Unitronix Corp Advances DeFi Innovation with Tokenized Real-World Assets Integration • UTRX • Oct 17, 2024 7:38 AM