I got a very nice phone call from Elaine at Rock Creek's HQ last night. She apologized for the screw up and wanted to make sure that I had received a refund back on my credit card. She was also checking every other order to Virginia residents to make sure that they were corrected, if necessary. Apparently the new tax computation software didn't replace the VA sales tax, it just added the new stuff. She got the fun job of rechecking what the software vendor did. Betcha they don't use that vendor again.
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