MyECheck, Inc. (fka MYEC)

[B RY]

WOW! Look at EVO payments complaints.>>
Brad Walker
April 29th, 2014 - 21:47

I have been scammed by EVO Canada and 411.ca, which operates in a partnership with EVO Canada. Despite never having agreed to anything with EVO, they started withdrawing money directly from our bank account. I don’t even have a record of a relationship with EVO Canada, and have never received any kind of invoice, statement, receipt or anything to show what the charges were for. The charges apparently relate to some crappy 411.ca listing, and EVO directly withdrew $2,552 from our bank account over 2013. I have been trying repeatedly to get some kind of information from EVO to substantiate the charges, but all I could get was a post-facto invoice with incomplete information, incorrect amounts, and a fudged GST number. I have yet to be able to confirm the GST number provided is in fact valid.

I would stay as far away from EVO Canada as possible.

They continually promise to provide information, and continue to lie. People in the call center called me a liar when I said I was part owner, and I have been told that supervisors no longer want to talk to me.

Rating: Not Rated

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ron archer
April 3rd, 2014 - 10:12

the worst of the worst! do not go by anything told to you verbally as it is all lies. they do not make deposits into you account next day. you must close out your machine by 6pm est daily,,it you don’t it could be up to 3 three days to see your money deposited into your account. they take money out of your account before they provide any type of statement. when you call customer service to question these practices [Name Removed] will laugh in your face. this company needs to be officially investigated for their questionable practices.

Rating: Not Rated

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Cathleen Coleman
February 12th, 2014 - 12:55

Evo claimed that they would save us a lot of money. On the fist statement, they were actually higher than our previous company. They added on an interest charge for not taking the fees on a daily basis. They did agree to take that off, but when I decided to change back to my previous company, they gave me a fax number that didn’t work (I faxed the cancellation sheet 10 times, called several times to make sure I had the correct number and then finally called to get an e-mail address. I asked for confirmation of receipt which they never supplied. The agreement on the equipment is also a rip off. They never supplied instructions on where or how to return to them. You only have 10 days from cancellation to get it back to them or they automatically charge your account.

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Cecelia Wilkerson
February 10th, 2014 - 09:34

This company contact is one to stay away from. They cover every loophole so getting out of your contact even when it’s fulfilled GOOD LUCK! I just did what they asked and was told because of how I worded it they took it as early cancelation and charged me 395.00 on top of 30.00 a month for four months i didn’t use they’re services. . It might be a free machine and supplies to start with but trust me its not.. Then try talking to the employees of this company, you get offered no help. . This company is crooked as the day is long. STAY AWAY! BEWARE! It’s a reoccurring bad dream..

Rating: Not Rated

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Scott Rose
January 2nd, 2014 - 18:05

Thanks for the information, unfortunately too late for my bad experience with EVO Merchant Services. I would never recommend them to anyone. I never had a contract and am unable to get them to stop charging even though I’ve never used their bank card services. They used the information on my application to begin the charging process. Cancelation requests using their form remain unanswered. They even added a second account and are billing my business each month for both. The ACH rules require me to catch the charges within 48 hours of submission so I’m 2 months into this and hope to stop the pain this week. They are into me for $267.80 so far with no usage due to the end of year processing and minimum transaction fees…

Rating: Not Rated

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Jeff
November 6th, 2013 - 13:08

I currently use Evo Canada with my ecommerce store which I’m in the throes of selling so need to cancel. I will update as I go through that process///not expecting it to be easy or fast. Some important notes –

-Evo’s cancellation fee is now $500. Please update as I think potential customers would want to know

-Evo’s customer support is horrendous. Here’s the problem – Evo uses Global Payments – however if there’s ever a problem with your money being released from Global. Global won’t talk to you because you’re not a customer of there’s and Evo can’t answer your question because “the problem is with Global”.

Evo is just the worst kind of company, especially to be dealing with small business owners who are hustling everyday to make ends meet.

If you’re reading this and about to sign on the dotted line with Evo. Stop. Keep looking – there’s better options out there.

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Jessica Miljour
January 4th, 2014 - 07:41

We have been with them since Sept 2012 and have had nothing but problems. Machines not working and still being charged. Our monthly fees are 50$ but between Dec 2013 and Jan 2 2014 we have been charged 316 in fees!!

Were you able to cancel your contract for $500? We were tricked by our agent into signing the 3yrs Evo/global payment/ contract but then also tricked into signing a 5YEAR contract for the rental of our two machines from First data merchant solutions (she said this was a three year contract). Any help would be appreciated. We want to cancel our contract but are really afraid since they have told us they will charge us the full rental and fees for the next 5 years!

Thanks
Jessica

Rating: Not Rated

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Barb Duncan
August 28th, 2013 - 06:11

We used an EVO machine at a merchant in Canada. The transaction went through twice but said failed retry. The money came out of our account twice. Now EVO refuses to give back the money to the merchant or ourselves. Don’t use these debit machines. These people are thieves.


http://www.merchantmaverick.com/reviews/evo-merchant-services-review/