Actually, your example about the baseball glove is a good one. I don't buy baseball gloves, but if that happened to me, I would consider returning it. Any major retailer will allow the return of an item that the customer is not happy with. As far as I am concerned that is a promise broken. Same with
- food ordered in a restaurant
- items laundered
- stuff on your car under warranty not working
- deficiencies on a home when you take possession
- almost anything...
good example.
I own an old sports car. One of the challenges is getting parts. Many times they are not the proper fit and don't work, resulting in wasted time and effort in attempting repairs. I ordered a heater core from the US. I took the whole dashboard apart in order to replace it. Big job. It turned out that the core was too big for the enclosure. I ended up using a hammer to get it to fit. It could not go in alt he way and the whole thing turned into a lump of twisted metal.
I called the manufacturer and they argued with me about it. I ended up having to go out and get the exact dimensions to convince them of their mistake. Finally they agreed to refund me. Their defence was "we have sold 20 of these in the last 2 years and not one of them has come back". Well, maybe so. It is still the wrong size... hopefully they fix it and no one else gets screwed. Since then I have encountered one other vehicle owner that the same issue.... it was their fault and I got my money back.
Same thing applies to the stock market, at least it should. Investors should feel that they have not received what they paid for with their JBI shares.
