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Sorry JV already has someone running the call center.IMO it's goning to stay closed,at least until some new equipment is put in
Have to tryn' to get the stock price up!!!! LOL invested to much to loose!
Nope don't like Vocelli's
Don't blame the store owners, I guess JV had the folks willing to work,but not the right equipment.Do you think that will be coming in the near future? It is a great concept I, as a consumer never had a problem with the call center! Every time I called for an order, I had a pleasant experience,but that is my opinion. The folks there were very helpful! Great product too!
Don't know! But when they sign the franchise agreement,the call center is in it and from what I understand the stores had to use it. I think they just don't like it because Corporate can see everything that goes on,when the call center is used.
Well, it seems to me the people were conned. They were told next week and once in awhile they did get paid NEXT week. So it kinda just led up to it. Same with the call center.Those folks were loyal. They would be paid,then caught up on with maybe for two weeks. So when it got this far they thought ,well we were paid before (late),but paid.And JV kept promiseing Fri. Fri apparently never came. Promises of health care and stock bonus.Again never came through!IMO that's why those folks stayed. Me I got my stock at a low,so I'm just waiting for it to go up LOL!
What do you mean,the master exit plan?
So RK,what do you think stay long with UPZS? or get out while we can?
Nope, not really! Same ole thing! Just presented a little different.
Conference call a little different today! BV hosted,same stuff different person. However he did mention that the call center folks will be paid in full (and then some)! What a shame the cc folks now have to pay MORE of their own money to get what they worked for. From what you say it looks like some of the customers were used to the cc takeing their orders. I sure hope someone steps up to the plate and pays those folks!
That's what I come up with too! But fact is:Billy Blackwell,Dave Sherbondy,Andrew Lazurchek, and Jack Carroll all gone. Why does JV still talk as if they are still there? Maybe if he would have listened to what these folks told him things wouldn't be as bad as they are now (also paying them may have helped too)! Why doesn't anyone on this board speak up on the conference calls about all of these issues? From what I understand the call center folks still have not been paid.I don't think that will go away for awhile either
Far as I know nope,still not open!
RK I agree with you. But to turn it over to GH ,IMO is NOT the right choice! JV had some great executives,but they too had families to feed. Lets give credit where credit is due.
Thanks for posting the videos. Never saw those before. And no those people no longer there. All that is there is JV ,Bill V,JoanV and Tom D. That's it!!! And that 's if they even go into the office. The call center ran the place. Clay not so sure about. Everyone elso GONE.
My bet is the BAD guy! Only my opinion!
Yes, kinda ,he took her in off the street,was a troubled child.That may the only thing that he has done right in his life. Now he has a trained puppet!
What Greensburg store? That's so far away from happening, if it even does!
still didn't say if they were paid
I have not heard that JV has paid those folks?
Geez,everyone is on the board of directors. Do ya think If I buy more stock I could be on too!
Yes,but I hear that they too like to have their invoices paid! How rude of them
What oh you guys woke me up!
Oh yes the PR LOL!
Thats true, didn't want to miss the new opening and intro from Suphia Ellison!
Right on! Bla,Bla, Bla. Can't take this .Mark Ellison Humm! GH buddy
Yea! Imagine that could JV be fabricating things on these calls?
I think they had good people in corporate and the cc, what a shame! I think some of those people left because of GH.!Should have keep the good people. But good people don't work for free!
LOL!!!!
Don't forget the big CC today! Sure hope JV comes up with a new opening soon! It's been quiet on here ,haven't heard anything from the Call Center employees.Maybe JV has done the right thing and paid those poor folks! Six weeks along time to go without pay.
Nope doesn't look like it is open. Called the corporate office the new receptionist doesn't know anything.Told me to call the order line in which I did and a recording came on gives me #s of all stores that one not listed! Real nice first impression the girl doesn't know? She said shes the only one there at this thime of the day???? I'm not thinking this is good for customer relations. The order line tell you to call a differed number, geez!by the time I go through all of that I'll forget what I wanted to order LOL! Personally I liked the personal service of the call center those folks were quit friendly and helpful. Sure there may have been mistakes, but I'll bet alot fewer then the stores have now. But at least this was the stores can cover up their mistakes!! It is a shame this all seemed like it was finally comeing together and then they all walked out! How do you replace people who have been there for 1 1/2 years? That know the customers. JV should pay the folks there and get them back before he fumbles this too. Sure if there were some bad ones let them go,but with my experience and family and friends with placing orders never a problem.
I have visited the call center. And I do know alot about it and trust me that phone systems IS NOT top of the line,(used at best) along with the computers.Which is ok,shouldn't spend too much when just starting out hear that Jim? Now on the other hand the conference room and all executive (what are left,Jim his mom and dad and of course Tom) offices top of the line.The money should have been spent on at least decient equipment for the call center. Those folks realy had sub standard equipment to use.Always problems with it.From what I heard after Billy Blackwell left that is when it started. You can't run a call center without the CIO present,but then again I guess you have to pay for the luxury.
Yes there are two sides,but be careful! Just remember how the snake gets their prey!
Yea! Not so much!!
He has been connected with Salon City, Does not have a brokers license that I can see!(Check WPXI archives)Supposed to be some kind of a minister?Just try google.What are you looking for?
I agree with that
Didn't mean to get out of the stock now, I meant the cc folks! No me I'm stayn UPZS !!!!! LOL
One of the earlier posts had said that JV is responsible for the past six wks owed. And GH will take over after that, GH did not guarantee that JV would pay though! From what I am seeing there are two issues 1.call center owed money 2.GH took over the call center and wanted the folks there to also sell stock on down time. Why would they want to do that,pretty sure that might be illegal.(Checking that out)! Looks like two good reasons to get out now! So if GH has taken over the call center where are the monies for that???? What is he paying Unique for that? Will it be discussed on the next cc? As stock holders we all have a right to know !!!Why were we told that Unique owned the building? Easily checked out not true! Check Westmoreland County web site.
I agree!
They didn't stop 100%,because the calls from the 888 # still went through the call center. There were alot of positve results too! JV is right on the fact that once the stores take the orders there will be tons of mistakes.And they will want the call center back. Each time I or my friends called there,the agents were helpful. The orders were read back to me and time to be delivered were also given. Could it be that the stores didn't like the fact that corporate knew everything that was going on? Don't forget all the mistakes the stores made also went through that center to customer service!Yes there are two sides to each story
Ok, not hearsay. I will check into the avenues I have to take to report these issues.