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IH/ADVFN Streamer & Level II Q&A Board

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Moderator: ADVFN Support [Erwin] Assistants: ADVFN Support [Efren]
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Last Post: 10/8/2020 8:56:26 AM - Followers: 522514 - Board type: Free - Posts Today: 0

Streaming Quote Products:

http://ih.advfn.com/p.php?pid=smatrix

Configuration page

http://ih.advfn.com/p.php?pid=config&ctxt=Streaming

Tools Page:

http://investorshub.advfn.com/boards/advfn_tools.aspx

FAQ:

http://ihwiki.stocksite.com/index.php?title=FAQ:ADVFN_Products

The purpose of this board is to inform and help out all the our new Investors Hub partners across the pond and to make the introduction of the new pages as painless as possible.

If you have any problems or questions/suggestions regarding ADVFN or the new features just post them here.

IF YOU ARE NOT GETTING ANY STREAMING WHERE THE APPLETS SHOULD BE PLEASE ENSURE YOU HAVE JAVA INSTALLED:

You require Sun Java plugin to get streaming to work, please visit this link, http://java.com/en/download/manual.jsp

* An easy way to fix most problems is to log out; then log back in to iHub, click Streamer and/or Level 2 at the top of the site.


ARE YOU USING APPLE MACINTOSH?

You will need to have a fully updated version of Mac OSX and Safari. If you click on the apple logo and click on about this Mac, you will see the version of your OS.

If it's not 10.3, you will have to install updates to get to the latest version.

Click on this link, http://www.apple.com to update to the latest version.

ARE YOU GETTING REPEATED POP-UPS/POP-UNDERS?

We have an Ad Server and this controls the adverts that you see on our site, including pop-ups.

Each pop-up should only be viewd by you once for that page in the day. Our server then puts a cookie on your machine to tell it that you have seen the pop-up. When you go to that page again, if the cookie is present, you will not see that pop-up again.

If you are blocking pop-ups, you are most likely by default blocking the cookies for the pop-ups. We cannot give you information on how to block our pop-ups of course - we want you to see them.

If you accept all cookies for ADVFN, you will see our pop-ups for a particular page, but the information will be there to only show you the pop-up only once.

To allow all pop-ups for ADVFN, please click on Tools -> Internet Options -> Privacy -> Sites or Edit Web Sites. enter advfn.com - www is not necessary, and click allow.

Click OK -> General -> Delete Cookies and Delete Temporary Internet Files. Click OK, Close all browsers and try the site again.

If you do not want to remove all the cookies, look for advfn in the filenames in them.

The cookies folder can be found here, C:\Windows\Cookies\ or C:\Documents and Settings\[Your Windows Login Name]
Log out of ADVFN, close all browser windows down and delete those cookies.

Try the site again and you should only get one pop-up. If it doesn't work for you, you will need to investigate the other aplpications on your machine that affect the browsing on the internet.

FIREWALL SETTINGS

Server 1: 212.161.99.133 / stream.advfn.com
Server 2: 212.161.99.135 / stream2.advfn.com

In both cases, Port 7000 for External Connection should be opened.

IE7

For those of you who have updated to IE7 , by default the privacy and security settings are set to medium/high. This needs to be medium. If you need help with this, please do ask.

If you are having further troubles, please do not hesitate to contact our support team by emailing help@advfn.com

Regards
Support

PostSubject
#4390  Sticky Note Google Chrome Issue or Java Issues ADVFN Support [Efren] 05/10/16 10:47:39 AM
#4154  Sticky Note iHub Help - Google Chrome and Java Troubleshooting ADVFN Support [Robert] 04/15/15 10:01:32 AM
#3716  Sticky Note We've received word that a fiber cable cut IH Geek [Dave] 03/26/15 09:23:25 AM
#3475  Sticky Note iHub Help - Mac Troubleshooting ADVFN Support [Robert] 08/22/14 10:03:02 AM
#2165  Sticky Note * Red/Green volume : Explained in detail * THE_YAK 05/06/11 03:14:44 PM
#2119  Sticky Note Try uninstalling Java and reinstalling it. Go to ADVFN Support [Erwin] 03/23/11 04:10:27 PM
#1449  Sticky Note Blue: Buy ADVFN Support [Erwin] 12/08/09 01:53:33 PM
#4789   Forget it. It is a link to favorite Doc Holliday 10/08/20 08:56:26 AM
#4788   What is that FF that is always starting ADVFN Dev [SM] 10/07/20 05:10:00 PM
#4787   What is that FF that is always starting Doc Holliday 10/01/20 11:07:38 AM
#4786   Fix for Level 2 Java issue went live IH Geek [Dave] 09/24/20 09:05:28 AM
#4785   For those of you that are facing issues IH Geek [Dave] 09/23/20 04:20:32 PM
#4784   It appears (for many) to be mostly with IH Geek [Dave] 09/23/20 12:14:37 PM
#4783   Yes its annoying and yes HTML5 version is MIKEY501 09/23/20 12:11:46 PM
#4782   Thanks Mikey yeah its been since Monday ace65 09/23/20 12:10:55 PM
#4781   ok so java isn't working ..html5 is though ace65 09/23/20 12:10:20 PM
#4780   If you’re using the Java Level2, either change IH Geek [Dave] 09/23/20 12:04:21 PM
#4779   Yes Java is not working. Its been 3 MIKEY501 09/23/20 12:02:03 PM
#4778   My level II not working any problems ace65 09/23/20 12:01:00 PM
#4776   Hi, Here's my feedback on your new format. shankarxm 09/22/20 10:56:26 AM
#4775   I like old version -thank you M-invest 09/18/20 09:34:25 PM
#4774   Volume on Top List -- hksquid 09/18/20 09:32:21 AM
#4773   i would love to see largest $ value the_stockoracle 09/15/20 01:08:24 PM
#4772   Toplists (Market Movers) v2 - now the default ADVFN Dev [SM] 09/15/20 11:44:37 AM
#4771   Thanks for the helpful feedback! ADVFN Dev [SM] 08/28/20 10:01:05 AM
#4770   Feeds team is working on it. IH Geek [Dave] 08/24/20 10:02:56 AM
#4769   https://investorshub.advfn.com/boards/read_msg.aspx?message_id=157829556 MIKEY501 08/24/20 09:42:53 AM
#4768   Reported. IH Geek [Dave] 08/24/20 09:42:35 AM
#4767   Lots of them and random. FTEG is the MIKEY501 08/24/20 09:41:11 AM
#4766   Example ticker(s) please. IH Geek [Dave] 08/24/20 09:40:05 AM
#4765   LEVEL 2 is not showing the order book MIKEY501 08/24/20 09:39:04 AM
#4764   So I’m getting a new computer cusse my abazaba375 08/23/20 01:28:27 AM
#4763   Hello IHUB! jrosa006 08/14/20 12:14:29 PM
#4762   shank - could you take a look at ADVFN Dev [SM] 08/14/20 11:24:16 AM
#4761   lasombra - could you take a look at ADVFN Dev [SM] 08/14/20 11:24:00 AM
#4760   sgg22 - could you take a look at ADVFN Dev [SM] 08/14/20 11:23:38 AM
#4759   New Toplists (Take 2) ADVFN Dev [SM] 08/12/20 06:25:21 PM
#4758   FWIW, without doing anything myself to clear any PennyHoper 08/10/20 05:18:31 PM
#4757   Try this: sidedraft 08/09/20 01:58:37 PM
#4756   Can you get a programmatic feed for this Earhart 08/09/20 03:13:09 AM
#4755   New top list is not bad but is jrosa006 08/04/20 02:15:53 PM
#4754   How so Xdadon18x 07/28/20 03:29:02 AM
#4753   time to get a grip on the tech BigBadWolf 07/23/20 09:23:30 AM
#4752   MLFB is going to make us rich Patrickbourgeois 07/22/20 12:41:30 PM
#4751   Historical Individual trades. Imagineer66 07/21/20 08:58:40 AM
#4750   Thank you for listening. sgg22 07/20/20 03:07:07 AM
#4749   The legacy version will be back in about ADVFN Dev [SM] 07/17/20 10:31:42 AM
#4748   Please activate old "legacy" data thank you... lasombra 07/17/20 10:29:59 AM
#4747   Hi, how soon the legacy link will be back? shankarxm 07/17/20 10:26:00 AM
#4746   Experimental "top lists page is not useful at shankarxm 07/17/20 10:22:29 AM
#4745   Top Lists need to be listed horizontally from lasombra 07/17/20 09:44:10 AM
#4744   Top Lists need to be listed horizontally from lasombra 07/17/20 09:42:15 AM
#4743   useless...can't do anything with this Closerlook 07/17/20 09:28:17 AM
#4742   New Toplists ADVFN Dev [SM] 07/17/20 09:22:37 AM
#4741   Could you go into more details on why ADVFN Dev [SM] 07/17/20 09:17:16 AM
#4740   Thanks for the feedback. ADVFN Dev [SM] 07/17/20 09:16:37 AM
#4739   Experimental "top lists page is TERRIBLE lasombra 07/17/20 09:02:11 AM
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