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50,000 hit .08. About to break!
Strange. After this Q first thing somebody does is put up a bid at 075 early today? Something might really be up somehow.
I agree. Something seems to be brewing!
Earnings report was exactly what I expected. LiveWorld is positioned to increase R&D and technology spending to build a platform for long-term growth with its customers. If cash wasn't lower, I would have been worried. If we didn't see high operating expenses, I would have been worried. Same share count for over 2 years now.
Non-retail (institutional buyers) are on the bid every morning sucking up thousands of shares. In the 9 trading days so far in November, we've seen the 3rd most volume in any month in 2016, plus we're at an average share price $0.015 higher than any other month this year. They know something we don't. Looking for possible merger or buyout imo
Yeah stock holding strong! What did you think of the earnings report?
116,000 shares so far at .075 or higher. Non-retail continues to grab shares!
Well it wasn't an earnings leak. Flat revenues, higher net loss & declining cash position. Think our recent buyer will get an even better deal starting tomorrow.
http://finance.yahoo.com/news/liveworld-reports-third-quarter-financial-213000847.html
Since Oct 31, 630,000 shares have been purchased at .07 or higher. That's more than $44,000. Loving the accumulation $LVWD
MAXM non-retail market maker sucking up shares again at .07. This is getting really interesting!
SHE IS SO THIN! .08 x 10K, .12 x 5K, .145 x 5K.
Bought a buttload at .04 when everyone said this company was trash so I was able to average myself down nicely. Don't worry, all my shares are locked in a GTC sell position at $4.99. No touchy lol
I think the key here is Facebook. This could be huge, Facebook has something like 1 billion users.
Lets see if the CEO throws cold water on it.
I'm in at .10 for a long time, i thought it was really cheap at that price, ha ha.
I didn't wait this long just to break even, if this is what we've been waiting for we could see .50 to .80 pretty quick IMO
NEW YORK & SAN JOSE, Calif.--(BUSINESS WIRE)--LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today the launch of its new chatbot management tools for Facebook Messenger.
Feel like a promo coming or someone knows of news
Something might be up here.
Grab your final 7's! Choo choo up we go!
Huh? Maybe you're mistaking me for someone else. I've been on this board for YEARS. I did sell a few this week as it's the highest bid we've seen in a long time. And I feel like the stock could drop back after yet another disappointing earnings report (LVWD is good at those). But I'm hopeful that whoever is buying at these prices might know something. Certainly wouldn't take much for this one to shoot up to .10-.15 or higher.
Let's be real you never have confidence and were selling at 5 haha
Yeah stock sure is strong. Those buyers at .07+ have more confidence than I do about earnings next week ha
More great volume! Let's break 8 baby!
Agreed. There should be a reason for this action. Still way below cash trading.
Can't wait until this skyrockets! Know what you own! Set your sells high all
Locking down all my shares - won't sell a share down here. 8 will break soon then 12's up. Get ready!
Something going on here I think. Now somebody hitting 078's. Very interesting.
Almost 200,000 shares in two days at .07. Interested to see if they'll move it up again
I like LiveWorld's relationship with Facebook and all the work they've been doing with FB Messenger. I think that partnership will help the company significantly and may even lead to an acquisition down the road as Zuckerberg develops it more
Let's hit 8 with a few shares :)
That's definitely a good sign. Don't remember the last time we had that volume at 7+ cents.
Yeah wonder what's up. Don't think I've seen the bid at .07 for over a year! Q3 earnings report should be out next week. After a couple of disappointing quarters, maybe we're due for an upside surprise.
L2 shows 10k @ .08 then 13k @ .12. All 145,000 shares have gone through at .07 today. Good sign
I thought the same. Overal level2 is looking much better lately compared to a few months ago. Should at least go back to it's cash level. Everything below 10 cents is a joke. If there will ever be some real interest we are talking 20 cents plus here IMO.
Over 100,000 shares grabbed at .07!!! This is about to go! Sucks to be the person who sold out early
LiveWorld Launches SaaS Application to Manage Messenger Chatbots with Automated Connections to Live Human Agents
http://www.businesswire.com/news/home/20161018005661/en
NEW YORK & SAN JOSE, Calif.--(BUSINESS WIRE)--LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today the launch of its new chatbot management tools for Facebook Messenger. This next-generation software enables brands to optimize interactions with customers at scale by enabling chatbots to automatically handoff to live human agents when needed and with contextual relevance. Brands can now conduct 1-on-1 conversations with customers in real-time across marketing and customer service, with integration support for CRM and help desk applications.
The new LiveWorld platform facilitates conversations in Messenger with comprehensive tools to track, escalate, engage, and manage chatbot and brand interactions that elevate and extend the effectiveness of their programs. The solution offers brands and developers an open API to integrate their chatbots with the platform. Chatbots bring scale and enhance the customer experience, but are limited to set contexts and can lack human empathy and connection. The LiveWorld software overcomes these limits as it seamlessly transfers the conversation to live human agents with the context needed to immediately engage and provide assistance, all with complete knowledge of past interactions via comprehensive customer profiles—effectively providing a human layer to support the chatbots.
“This new solution makes chatbots practical and effective for brands,” said Peter Friedman, LiveWorld Chairman and CEO. “Chatbots enable customers to interact with brands, but often leave consumers wanting more personalized communication. Our software fills in this critical missing piece by seamlessly integrating the chatbot and live human agent experience.”
The LiveWorld software includes:
Chatbot team collaboration framework: LiveWorld’s human-assisted chatbot engagement maximizes the efficiency of chatbots with the empathy and talents of human agents via seamless, bi-directional conversation transfer capabilities. The platform provides organizations with instant visibility into whether the chatbot or human agent is maintaining the conversation.
Conversation tracking and resolution management: With the ability to access customer profiles and conversation histories, brands can assign, resolve, and deliver more personalized customer engagement. LiveWorld’s intelligent solution tracks the conversation status to ensure brands can identify and prioritize high-opportunity and high-risk conversations for immediate communication.
Customer profile development and CRM platform integration: Brands obtain a better understanding of their consumers through comprehensive customer profiles, which captures all previous conversations, social media activity, and internal company notes. This enables more effective resolution management. Integration with Salesforce software equips agents with instant access to CRM customer profiles, which are systematically updated with each social engagement.
Open API: Enables brands and developers to quickly integrate their chatbots with the LiveWorld platform framework without the need for complex technical support.
Integrated multi-channel support: Full conversation management software for multiple channels including, among others: Messenger, Facebook, Twitter, Instagram, YouTube, Jive, and custom apps and web sites.
“This software fundamentally integrates bots as agents to allow for interactive and proactive bot-human collaboration,” said Frank Chevallier, LiveWorld Vice President of Software Products. “Our vision for bot/human agent collaboration goes beyond smart handoffs to include communication of user context data and controls. Chatbots can make smarter on-the-fly decisions.”
The new chatbot management tools are commercially available today, already in use at multiple Fortune 50 companies and can be integrated into chatbot and Messenger programs for brands in markets such as consumer packaged goods, retail, pharmaceutical, financial services, travel services and more. LiveWorld additionally provides clients with an optional suite of consulting services and online agents for moderation, engagement, and customer service. For more information, please visit www.liveworld.com. To schedule a demo, contact us at hello@liveworld.com.
LVWD News.
NEW YORK & SAN JOSE, Calif.--(BUSINESS WIRE)--
LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today the launch of its new chatbot management tools for Facebook Messenger. This next-generation software enables brands to optimize interactions with customers at scale by enabling chatbots to automatically handoff to live human agents when needed and with contextual relevance. Brands can now conduct 1-on-1 conversations with customers in real-time across marketing and customer service, with integration support for CRM and help desk applications.
The new LiveWorld platform facilitates conversations in Messenger with comprehensive tools to track, escalate, engage, and manage chatbot and brand interactions that elevate and extend the effectiveness of their programs. The solution offers brands and developers an open API to integrate their chatbots with the platform. Chatbots bring scale and enhance the customer experience, but are limited to set contexts and can lack human empathy and connection. The LiveWorld software overcomes these limits as it seamlessly transfers the conversation to live human agents with the context needed to immediately engage and provide assistance, all with complete knowledge of past interactions via comprehensive customer profiles—effectively providing a human layer to support the chatbots.
“This new solution makes chatbots practical and effective for brands,” said Peter Friedman, LiveWorld Chairman and CEO. “Chatbots enable customers to interact with brands, but often leave consumers wanting more personalized communication. Our software fills in this critical missing piece by seamlessly integrating the chatbot and live human agent experience.”
The LiveWorld software includes:
Chatbot team collaboration framework: LiveWorld’s human-assisted chatbot engagement maximizes the efficiency of chatbots with the empathy and talents of human agents via seamless, bi-directional conversation transfer capabilities. The platform provides organizations with instant visibility into whether the chatbot or human agent is maintaining the conversation.
Conversation tracking and resolution management: With the ability to access customer profiles and conversation histories, brands can assign, resolve, and deliver more personalized customer engagement. LiveWorld’s intelligent solution tracks the conversation status to ensure brands can identify and prioritize high-opportunity and high-risk conversations for immediate communication.
Customer profile development and CRM platform integration: Brands obtain a better understanding of their consumers through comprehensive customer profiles, which captures all previous conversations, social media activity, and internal company notes. This enables more effective resolution management. Integration with Salesforce software equips agents with instant access to CRM customer profiles, which are systematically updated with each social engagement.
Open API: Enables brands and developers to quickly integrate their chatbots with the LiveWorld platform framework without the need for complex technical support.
Integrated multi-channel support: Full conversation management software for multiple channels including, among others: Messenger, Facebook, Twitter, Instagram, YouTube, Jive, and custom apps and web sites.
“This software fundamentally integrates bots as agents to allow for interactive and proactive bot-human collaboration,” said Frank Chevallier, LiveWorld Vice President of Software Products. “Our vision for bot/human agent collaboration goes beyond smart handoffs to include communication of user context data and controls. Chatbots can make smarter on-the-fly decisions.”
The new chatbot management tools are commercially available today, already in use at multiple Fortune 50 companies and can be integrated into chatbot and Messenger programs for brands in markets such as consumer packaged goods, retail, pharmaceutical, financial services, travel services and more. LiveWorld additionally provides clients with an optional suite of consulting services and online agents for moderation, engagement, and customer service. For more information, please visit www.liveworld.com. To schedule a demo, contact us at hello@liveworld.com.
About LiveWorld
At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialize in handling the speed and scale requirements of brands to engage customers 1-on-1 in real-time and deliver personalized interactions with a human touch. Our conversation-centric software is designed to track and manage dialogue, engage customers, and integrate chatbots and human agents with enterprise systems. Companies are able to quickly solve the scale, security, automation, and multi-social channel challenges associated with marketing and customer service programs. LiveWorld services include strategy, campaign management, content moderation, engagement, customer service, and social analytics. Our team of marketing strategists, conversation specialists, chatbot experts, social data analysts, online agents, and software developers collaborate to deliver marketing and customer service solutions that seamlessly integrate software and human teams. LiveWorld clients include the number one brands in consumer packaged goods, retail, pharmaceutical, and financial-travel services. LiveWorld is headquartered in San Jose, California, with an additional office in New York City. Learn more at www.liveworld.com and @LiveWorld.
Will talk with him this week. They are running analytics and then we'll be discussing the future and strategy
Thanks for the info. Able to glean any nuggets from him as far as the company strategy in the coming quarters?
Much fewer shares in the float than previously thought
Talked to David (CFO). Of the 33M outstanding, over 50% is owned by about 20 people and are not free trading. 9% is owned by Peter Friedman (CEO) and 3% collectively among other employees.
That leaves around 13M shares. Good to know
David, the CFO, made it very clear they will only provide the minimal filings to stay pink limited and has no interest in any share buyback. Seems like they forgot about the investors and shareholders
I don't get why they can't get any traction in their business nor in the stock in this interesting and future sector. One would think more people would be excited about what they do but apparently not.
Agreed! I want to see Peter step down as CEO. He's in his early 60's so hopefully soon. Great company but his views are stagnant. Bring someone new in to pump up the business.
Would love to see it! Just I've listened to them talk about investing for growth for years now...while quarterly revenues have been stuck in the low-mid $2M range. It would be nice if revenues actually started increasing. Otherwise I say cut expenses and get back to profitability. Q4 was a great quarter, but then they quickly threw cold water on it by deciding to ramp up expenses again.
CEO direct email - pfriedman@liveworld.com
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MEET THE TEAM! http://www.liveworld.com/about-us/#team
INVESTOR RELATIONS: http://www.liveworld.com/about-us/investor-relations/
TWITTER UPDATES: https://twitter.com/LiveWorld
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A LOT OF HIRING HAPPENING TOO!!! 8 OPEN POSITIONS (as of 5/26/16)
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LiveWorld Reports First Quarter Financial Results
May 12, 2016
SAN JOSE, Calif.--(BUSINESS WIRE)--LiveWorld, Inc. (OTC Markets:LVWD), today announced financial results for the first quarter of 2016. Total revenues were approximately $2.2 million for the first quarter, as compared to the approximately $2.6 million in total revenues reported for the same period in 2015.
“Quarter over quarter we reduced our total expenses by approximately $1 million, which resulted in the narrowing of our losses”
The Company reported a net loss for the quarter of approximately $236,000, or 10% of total revenues. This compares to net loss of approximately $844,000 or 32% of total revenues reported for the first quarter of 2015.
The Company finished the first quarter with approximately $3.1 million in cash and cash equivalents, as compared to the approximately $3.5 million at the end of 2015.
“Quarter over quarter we reduced our total expenses by approximately $1 million, which resulted in the narrowing of our losses,” said David Houston, Chief Financial Officer of LiveWorld. “In April we announced our next generation Conversation Management Platform which will for the first time in years be available as a standalone SaaS license as well as bundled with our services solutions. We anticipate the SaaS platform will be a major focus of our product development, sales, and marketing moving forward.
LiveWorld Unveils Conversation Management Platform, New Service & Engagement Software For Customer Obsessed Brands
April 19, 2016
SAN JOSE, Calif & NEW YORK--(BUSINESS WIRE)--LiveWorld, Inc. (OTC Markets: LVWD), announced its next-generation SaaS platform is now available for brands to manage customer conversations across social media and messaging apps, in real time.
“This software enables brands to make informed decisions about when, where, and how to engage customers, and then operationalize those conversations across organizations and internal systems.”
As the world expands to the age of messaging, companies are challenged now more than ever to be conversation-centric while engaging consumers in marketing and customer service dialogues. By combining the power of social media and customer service technologies into a single application, LiveWorld is helping “customer-obsessed” brands scale conversations with a personal touch.
“Leading brands in the 21st century can now leverage 1on1 personal conversations in social media platforms to deliver great customer experiences," said Peter Friedman, Chairman and CEO of LiveWorld. "We are empowering companies to build relationships, solve problems, and drive sales."
The new software combines analytics, semantic and sentiment analysis, and customer targeting for smart conversation detection, which can be configured to specific business structures (stores, regions, brands, products). 1on1 conversations are processed through a case management framework, which is optimized for social media and messaging apps, thus enabling intelligent assignment and escalation, quicker resolution, SLA enforcement and higher customer satisfaction. With an intuitive, easy-to-use interface, the product is designed to provide users with more customer knowledge, utilizing profiles, conversation histories, and CRM platform integration. Brands can now deliver human-to-human interactions with compassion and intelligence. Already deployed across thousands of social pages, and acting on hundreds of thousands of user comments per month, the software is market-proven.
“Conquering conversational management requires solving scale and speed issues, while also empowering agents to be more knowledgeable in their interactions," said Frank Chevallier, LiveWorld Vice President of Products. "This software enables brands to make informed decisions about when, where, and how to engage customers, and then operationalize those conversations across organizations and internal systems."
LiveWorld goes beyond current social software by providing the ability to:
The new LiveWorld software is currently deployed at multiple Fortune 100 companies including top brands in retail, CPG, pharma, and travel & financial services, and is commercially available today. For more information visit www.liveworld.com, watch the teaser video, and to schedule a demo contact us at hello@liveworld.com.
About LiveWorld
LiveWorld is a software and services company that enables brands to enhance the customer experience in social media. Our solutions empower the largest brands in the world, allowing them to develop deeper relationships with their customers in the areas of marketing, customer service, and insights. LiveWorld clients foster social media environments that are natural continuations of the experiences customers have with brands—and with each other—in the real world.
LiveWorld uses the power of content and conversation to help companies achieve business goals, measureable through marketing and operational KPIs. Our services include strategy, campaign management, content moderation, customer engagement, customer service, and social analytics. Our software has been designed to empower human beings to be more effective and allow companies to efficiently address the demands of social at global scale. LiveWorld clients include the #1 brands in consumer packaged goods, retail, pharmaceutical, and travel & financial services. LiveWorld is headquartered in San Jose, California, with offices in New York City and Austin. Learn more at www.liveworld.com and @LiveWorld.
Over 40% of consumers expect a brand to respond within an hour
May 25, 2016
Your consumers see your brand as a person who should be ready and willing to interact with them whenever they want. Over 40% of consumers expect brands to respond to them within an hour. By not responding to them, you run the risk of losing current and potential consumers – leading to a decrease in revenue and negative comments about your brand on social media.
When customers submit an issue, be ready to respond by escalating issues to the correct team or department. You can increase your response time by building a response database for frequently addressed issues. The more prepared you are, the faster you can address consumer issues.
Connect customer issues in social media to your entire organization. The software’s configurable workflows let you relentlessly optimize resolution by prioritizing, escalating, and assigning conversations to the appropriate teams.
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