Chatter Box Call Center
Chatter Box Call Center (Nasdaq OTCBB:CXLL) is a global call center, technology services and outsourcing company, with delivery centers in 2 countries and expanding. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Chatterbox collaborates with clients to help them reduce cost and leverage their current budgets to deliver world class experiences to their clients.
Every project we start begins with a discussion on goals, strategy and best practices that can be brought to bear before we get started. Included in every engagement is a session with key client side business leads and the Chatterbox team to establish the direction the project will take and the defining milestons. We work with you to develop direction and an overall engagement strategy to help your business.
CXLL.OB || U.S. publicly traded company on the OTC.QB stock exchange operates a Business and Knowledge Process Outsourcing Technology | IT company that plays an active role in the IT-Telecom | BPO | CRM | Contact Center industry globally. The managements primary objective is to build a Conglomerate - Mega Contact Center Solutions firm by taking advantage of growth opportunities as the outsourcing industry grows by as much as 46% annually in the Philippines.
The primary business objectives are to acquire a vast multitude of cash flowing - ebitda positive centers globally with strong management teams, business models, infrastructures, systems, processes, business verticals with present / future SLA - Service Level Agreements, MSA - Managed Service Agreements, and Corporate Campaigns | Programs currently established and moving forward. In addition, it is the management teams desire to have the existing management to remain on board without any disruption during-after the acquisition process.
The executive management will be performing strict risk mitigation efforts concerning possible "Turnaround" situations across the globe where feasible purchases are ascertainable well below market value. "Out-of-the-Box" scenarios will be reviewed individually and weighed on their own valuation merits.
Further, upon each executed acquisition(s), Chatter Box along with its channeled institutional source(s) will be providing corporate capitalization where necessary to help generate additional Corporate Campaigns | Programs to help strengthen the core market awareness agenda to increase top-line revenues, build-out the current operations and increase seating count to its full capacity.
Chatter Box's current platform is comprised of a very "Comprehensive Rolodex" of institutional investors with minimum value of twenty-five million (AUM) assets under management. These are all professional community - qualified purchasers ranging from pension funds, private equity hedge funds, venture capital and family trust - quasi institutional investors with the wherewithal to engage in days verses weeks.
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Chatterbox Call Center provides excellent experience and anticipates providing immense success at meeting the outsourcing objectives of corporations, both private and public, and throughout a multitude of industry sectors. Our development suite is comprised of enterprise solutions, industry leading technology, talented team of managers and qualified support staff that will ensure our clientele - large or small - remain competitive within their industry by building strong relationships with the client.
Whether your outsourcing goals/needs are focused on customer retention, increase in revenue, generating cost effective sales, reduce service cost or simply emerge into new markets, we deliver communication solutions specifically tailored for your business needs. For years to come, we expect to consistently provide client solutions based on the following values.
Our efficient process and management performance will help create lower average hold times, reduce abandonment rates, increases closure rates, while at the same time, maintaining a high level of quality for each client interaction.
Industry Leading Technology
Our expected ongoing notable investment in the latest technology coupled with partnering with industry leaders will help continue to provide clientele with access to market leading technology which helps ensure scalable solutions that create new growth in many areas of your business model.
Each year, our management team will challenge our firm's strong corporate business acumen to further meet the demands of quality standards set by the firm's board members, industry leaders and client needs. Our in-depth focus on quality standards will help transform into personalized service results, consistent service quality and increased client retention - hopefully, at record levels.
ChatterBox Management Team
Imran A. Majumder, Ph D.
Chief Executive Officer
Mr. Imran A Majumder has previously worked as Global ERP Senior Management Executive with Fortune 500 companies. He has worked as the Chief Information Officer for 28 various Groups of Companies in the past. He brings over 19 years of Information Technology Management & Integration Strategy including ERP, Account Management, Pre-Sales, Solution Sales, Business Development, Program & Product Development, ERP/SAP implementation, training, Netweaver, xApps, project executive, solutions delivery and support experience with global engagements in the US, Europe, Asia, Middle East, Africa and South America. He has many years of acknowledged industry leadership skills in directing staff to achieve objectives and a proven track record as a senior executive performing eleven full life cycles (eight full budgets and three partial budgets) of SAP implementations, numerous partial/Go-Live and many software upgrades. With multi-industry exposure which includes Automotive, Energy, Pharmaceutical, Medical, Food/Beverage, O&G, Utilities, Manufacturing, Computer and Software Services. He worked in projects for numerous Fortune 500 companies.
Roger Kwok Wing Fan
Roger K.W. fan has served as the Chief Executive Officer and Chairman of Sound Worldwide Holdings, Inc. since the effective date of inception and as President since May 20, 2008. From the effective date to November 14, 2007, Mr. Fan also served as the President of Sound Worldwide Holdings, Inc. (now Chatter Box Call Center Limited). He has served as the President and Chairman since its inception in July 1999. Since 1997, he was the Chairman of Sian Point. Mr. Fan has over 20 years' experience in the textile industry, starting with his family's textile manufacturing company, Yin Kee Weaving Factory. Mr. Fan also serves as a Director of Yin Kee Weaving Factory, Ltd.
Mei Ling Szeto
Company Secretary, Senior Vice President, Co-Founder
Mei Ling Szeto has been serving as the Secretary of Sound Worldwide Holdings, Inc. (now Chatter Box, Inc.) since inception and since July 2009. Ms. Szeto has over 20 years of experience in the textile industry and was previously employed with Po Lung Garment Manufacturing Ltd. from 1981-1983 as secretary. From 1983-1991 she served as secretary of Telly Weaving & Dyeing Factory, Ltd. and from 1992-2000, she served as Secretary of Yin Kee Weaving Factory Ltd. and now as Director of Yin Kee Weaving Factory. Mei Ling Szeto is the spouse of Roger Kwok Wing Fan, the Company's Chairman of the Board.
Director / Business Development Asia Pacific
Mr. Wakabayashi will establish and maintain client relationships with clients of Chatter Box Call Center. His primary responsibility is business development throughout Asia. Formerly Director and Co-Owner of Miyuki Hotels and Real Estate throughout Japan, Mr. Wakabayashi affiliations with numerous civic and charitable organizations and committees have been proven through his philanthropic activities and sponsorship. In September 2009, Mr. Wakabayashi was appointed as the Ambassador of Okinawa from the Chura Islands in Okinawa and is Chairman of Wakabayashi Fund, LLC.
Mr. Wakabayashi received his BS in International Business, Banking and Finance from Meiji University, Tokyo, Japan.
Director / Marketing & PR, Co-Founder/Advisor
Janette Diller-Stone is one of the initial co‐founders of Chatter Box Call Center Limited and is responsible for providing strategic support, research analysis and Marketing / IR on all client industry sectors. She is responsible for all marketing and branding, product, industry search, service and field content level as well as maintaining responsibility for the delivery / execution of marketing plans / content and ensuring that all programs interface smoothly.
Janette Diller-Stone was formerly Director of Marketing and Public Relations for Giorgio Armani and Simint Inc., for Italy / USA. She is also CEO/Director of Wakabayashi Fund, LLC. With her background in marketing and public relations and her fluency in seven languages (English, Japanese, Mandarin, Taiwanese, Spanish, Portuguese, and semi‐fluent in Cantonese, Arabic and Farsi), she has represented some of the following:
The U.S. Chamber of Commerce at the World Fashion Trade Fair
The United States Board of Cosmetic Surgeons throughout Asia and Latin America
The United Nations as interpreter for Chinese Trade and Commerce
Director of Trade Expansion between Brazil, France and the United States on behalf of President F. Collor De Mello (Brazil) and President Francois Mitterand (France)
Director of Public Relations - Chamber of Commerce, Westport, CT
Senior Vice President, Director of Operations
Mr. Daran's primary responsibilities are overseeing website marketing and ecommerce development for all clients. Additional responsibility is call center management for our virtual proprietary call center based in Manila, Philippines. Mr. Daran has experience in call center management for many large companies including HSBC. Further responsibilities includes hiring and training of all telemarketers, publish directories and databases for business development and create all ASP scripts linked to an MS Access database. Mr. Daran is fluent in English and Tagalog.
Mr. Daran received his B.S. in Business Administration, Dela Salle University / College of Saint Benilde.
Senior Vice President, Operations Manager
Mrs. Perillo manages operations and provides overall support to the Chatter Box Call Center Team. She is responsible for program launches, competitive positioning and client presentation material coupled with business development and BPO - Business Process Outsourcing. Michelle shares the call center management functions as co-leader.
Mrs. Perillo has a degree B.S. in Business Administration in Business Management from the Philippine School of Business Administration Batch 1998. She is actively involved in numerous organizations and committees in the Philippines. She is fluent in English and Tagalog.
Senior Vice President / Accounting
Mr. Castillo's principal responsibility is Business Development within Asia. He will oversee Accounting for Chatter Box as well as research and analysis including business evaluation and corporate finance. Mr. Castillo has a deep experience within the global banking and marketing industry throughout the Pacific Rim from his years at the Bank of the Philippine Islands and BPI Bank in the Philippines. Mr. Castillo's principal objective is as head the accounting department, and procuring business development for the firm. He is also head of Accounting for Wakabayashi Fund, LLC. He is fluent in English, Tagalog and semi -fluent in Japanese.
Mr. Castillo received his B.S. in Banking and Finance from Polytechnic University of the Philippines.
Sr. Vice President/Business Development and Global Marketing and Investor Relations
Ms. Khurana's primary responsibility for Chatter Box is business development/ Institutional Sales throughout India and Asia. Additionally, she will help lead our marketing/investor relations agenda for the firm. Ms. Khurana has deep international marketing skills that she brings to Chatter Box.
Formerly, Ms. Khurana was the Marketing Manager for IMI Norgren Herion Pvt. Ltd., a motion and fluid control technology firm for various industry sectors. Prior to IMI Norgren, she was directly involved in the global graduate programme of IMI PLC, where she undertook various marketing and project management roles and initiatives while placed in Poland, China, US and India. IMI PLC is a dynamic, global company providing engineering solutions to its customers worldwide. She is also President of Institutional Sales for Wakabayashi Fund, LLC.
Ms. Khurana received her Professional Diploma in Marketing, Chartered Institute of Marketing (CIM), UK; Bachelors in Business & Management Studies, University of Bradford, UK; and an Advanced Diploma in Business & Management Studies, Management from the Development Institute of Singapore.
Senior Vice President Business Development, Asia Pacific
Mr. Hanazawas' principal activity for Chatter Box is co-head of Asia's Business Development Operations. Mr. Hanazawa has spent over 30 years with Mitsubishi whereby, his role with Mitsubishi was expansive, entailing leading one of the world's largest trading conglomerates expansion efforts to many overseas countries and was charged with all financial analysis and corporate finance activity. He is also Sr. V.P. Institutional Sales for Wakabayashi Fund, LLC. Mr. Hanazawa is fluent in English and Japanese.
He received his B.A. in Commerce from Keio University, Tokyo, Japan.
Sandeep E.T, Business Development/and Affiliate Marketing Manager
Sandeep's primary responsibilities for the firm is Global Business Development, Social Media Marketing (behavioral targeting in advertising/Neuro-Marketing), Social Media analytics, SEO and website design-comprehensive affiliate marketing activities for the firm.
He has an extensive marketing history and employment with companies such as: Gunvo, Vital and Glencore.
Education: Software Engineering-Cochin University, India.
Gene has 25 years of experience in senior-level financial and operational management responsibilities in mid to large-sized companies in diverse industries, including: Recreational Land Development (Resort/Planned Communities), Commercial Real Estate, Food Processing, and Land Transportation; specializing in turnarounds, new company j division startups, high growth projects, and earnings I process improvement plans.
For the last 10 years, Thompson has worked on a contract consulting basis in C-Level positions with troubled and expanding companies, privately and publicly held, developing and implementing strategic plans, profit engineering, and raising associated debt and equity capital.
Since the 1980's, Gene has been engaged with Owners, principals, majority shareholders, and top management of industry-recognized companies with national and regional scale, in long-term financial and management assignments including: VP & Treasurer of National American Corporation / Thousand Trails - largest domestic recreation and developer / management company at the time; -General Manager of Holiday Island Resort - a 3,000 acre, planned recreational / residential community with $200 million assets under management and $ 18 million commercial park; SVP & CFO of Sunland Distribution - a food distributor expanding operations with large real estate and commercial facility acquisition and financing transactions.
For the last 2 years, Mr. Thompson's focus has been on commercial estate acquisitions and financing in niche southern and southeastern U.S. regions.
Thompson holds a BSBA degree in Accounting from the Henderson State University and an MBA from the University of Arkansas.
Gene's primary residence is in Holiday Island, Arkansas.
For Company update or more information regarding the future of the company, Please E-mail to
Shruti Khurana(Sr. Vice President/Investor Relations)
Shruti Khurana: Tel: +1-917-310-3733
110 Wall St. 11th FL New York, NY 10005
Tel: 914.613.3002 Fax:(us)646.514.1601
Roger Kwok Wing Fan ( Chairman & Chief Executive Officer)
Flat E, 16/F., Kin Ho Industrial Building Phase One, 14-24 Au Pui Wan Street, Shatin, N.T.
Hong Kong, China
AS: 110 Million shares
OS :19.50 Million Shares
Float : 5.40 Million Share