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Aegis Communications Group Inc (AGIS) RSS Feed

Followers
2
Posters
11
Posts (Today)
0
Posts (Total)
28
Created
05/14/06
Type
Free
Moderators
http://www.aegiscomgroup.com/ Aegis brings a unique set of capabilities – which taken together constitute the Global Delivery Model that serves as the foundation or platform upon which the Aegis solutions and services are built on. The Global Delivery Model The Global Delivery Model represents the foundation that is part of every solution and service that we deliver to our customers. It includes a core set of capabilities that enable the Business Processes and Industry Solutions built on this foundation. Business Processes These are the core services that encapsulate the best practices across all industries. Aegis groups these services along the following three (3) categories: Interaction Services Back Office Services Value Added Services Industry Solutions For each industry, the appropriate set of business processes are integrated together to create a vertical solution customized for each client. Aegis offers a number of vertical solutions including the following: Financial Services Logistics Retail Telecommunications Energy & Utlities Education Entertainment Healthcare Legal Publishing Interaction Services Aegis offers end-to-end solutions for any type of customer interaction requirement. Our focus is not just to provide excellent customer care, but to maximize the value generated by every customer touch-point. Business-to-Consumer (B2C) Customer Acquisition Direct Response Services Dedicated Inbound Services Multilingual Services Outbound Call Management Automated Customer Acquisition Knowledge of the Sale (cross selling, up selling, close knowing the customer) Customer Care Dedicated Customer Care Automated Customer Care Online Customer Care Technical & Product Support Optimum Customer Experience on each contact Business-to-Business (B2B) Order Provisioning Solutions Data Entry Order Entry Order follow-up through completion Customer/Client advisement/acknowledgement follow-up Optimum Customer Experience on each contact Account Acquisition New Account Sales Full Account Management Lead Generation and Management Customer Winbacks Loyalty Continuation Programs Account Care Customer Service Consumer Affairs Product Support Optimum Customer Experience on each contact Back Office Services We help our clients achieve operational excellence by providing quality and process driven Internal back office processes. Aegis streamlines various aspects of Back office operations and provides ample opportunity of growth and revenue generation to its clients. Order Provisioning Data entry Order entry processing Order qualification processing System follow-through order verification System follow-through order validity Customer/Client follow-up order commitment date process Order completion testing Service Warranty Completion Data entry Customer/Client qualification processing Automobile qualification processing Finance approval process Contract completion verification Contract fulfillment notification Renewal qualification processing Renewal fulfillment notification Process Analytics Discovery Action/implementation plan advisement Action/implementation plan approval process Implementation execution Results reviewed Re-discovery phase and onward improvement process Quality Verifications Form review process Form check process Form evaluation process Successful result feedback process Failure result feedback process Corrective action suggestion Re-review process Quality Validations Form review process Form check process Form evaluation process Result feedback process Corrective action suggestion Sales Verifications Sale acknowledgement process Sales/Order correctness check process Customer/Client feedback process Sales Validations Sale acknowledgement process Sales/Order correctness check process Sales/Order finalized system upload Compensation request process Sales/Compensation completion check process Customer/Client feedback process Value Added Services Value-added Services include: Data Analytics Know your Customer like we know your customer Market share offence Competitive advantage with knowledge Strategy planning Customer behavior models Customer likes/dislikes Sarbanes Oxley Process perfection Process improvement Process review Process consulting Audit awareness Audit process improvement Operations Consulting Discovery Operations review Improvement suggestion Improvement implementation Implementation execution Results review Re-discovery Implementation Expertise Management Step MS-Project plan Dedicated personnel to completion Execution of excellence profile Task completion results guarantee Logistics Management Order Management Transportation Management Freight Audit & Pay Corporate Headquarters: Aegis Communications Group, Inc. 8001 Bent Branch Drive Irving, Texas 75063 1-800-332-0266
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