Caesars Acquisition Company (CAC)

[PlayHarder]

Caesars Casino on Facebook Says Merry Christmas and Grinches Players Out Of Billions of Chips

FACEBOOK, Dec. 11, 2013 -- Early in the morning on Dec. 10, 2013, Caesars Casino on Facebook changed their homepage graphics to a Christmas scene and started playing "We Wish You A Merry Christmas" on the app home page. Caesars on Facebook sells chips but like Zynga games, there's no way to cash out. But many people buy chips for the excitement of being a high roller, even if it's just for fun.

Caesars features continuous slot tournaments with prizes for the top players. There's no entry fee and a percentage of the chips spent goes in the jackpot which keep rising until the end. Previously, 1 billion chips was the maximum prize. But lo and behold, on this Christmas morning (albeit very early) the jackpots on the contests were 5 billion, 10 billion, all the way to 81 billion chips! A magical Christmas gift indeed! Players went crazy, playing high stakes and long hours to win massive jackpots. The billion chip contests continued for 12 hours, from 4am to 4pm Pacific. An amazing day and Caesars showed remarkable holiday spirit.

Until this morning. Players were greeted with 90% or more of their chips having vanished. A few hours later, Caesars posted a message on their https://www.facebook.com/CaesarsCasino page:

---Contest Payout Discrepancy---
On 10th December 2013, between 4am & 4pm PST, contests winners were mistakenly paid 100 times more Coins than their actual prize. We are very sorry for this error and for any misunderstanding this may have caused.

To maintain the rules of contest fairness, the accounts of the prize winners will be updated with their correct prize amount. Due to this glitch we are also adding an additional 50% compensation to your contest win.

We sincerely apologize for this error to anyone who has been effected [sic]. Thank you for your understanding.
—Caesars Casino—

Immediately players began responding to the extraordinary step of just taking billions of chips out of their accounts. Instead of considering the damage to their reputation with paying players, instead the moderators began deleting comments responding to the announcement with a fever. After hundreds of comments were posted and deleted, Caesars deleted the original post and all comments and reposted with the misspelled "effected" corrected. They continue to delete comments.

Caesars is wrong on many levels. Most importantly, the contests paid exactly what they said they would pay. Many players bought chips to play in the tournaments, which had all the prizes clearly marked like this:



This wasn't a fast accident, it went on for 12 hours. Players competed for these huge prizes because that's what they said the prizes were. Winners were greeted with winning messages and the chips were deposited.

Example comments posted as replies to the ---Contest Payout Discrepancy--- posting:

Richard Anderson -- The payouts were not a "mistake". They were listed as a prize, and we played to win the listed prizes. We even bought tokens in order to win the larger prizes. And when we won, the prizes were added to our accounts. But today you just yanked the tokens out of our accounts. I went from 2.7 Billion to less than 13 Million, having paid REAL MONEY to purchase more tokens than that! When you accepted my money in exchange for tokens used to play in a contest, you accepted a contract. By retroactively changing the payouts, you breached that contract.

James Rowan -- I won BIG yesterday,I also spent time playing that I would not of if it not been for Caesars advertised winnings.They taketh away 3.5 Billion points and many hours of play.This is FRAUD.

Samantha A. Christian -- Plus there were no "mistaken payouts". The tournaments were listed as 1b - 400b (the 2 hour one). It paid out EXACTLY how it was listed and EXACTLY how it was described on the website. So it is not like the tournament was listed as 1m-400m and paid out 100X what was said. NOPE! It paid out exactly what was listed and described. This means all payouts were legitimate.

Alvin Taylor -- I played last night and played hard because I thoiught it was a gimmick to get more people to play . they took 2 and a half billion from me. Won't play this again . Will go to another sight. Who ever is in charge of this site , shame on you. You make the mistake and I pay. Wouldn't have play this much if it was regular plays. I agree that this is how the grinch stole christmas.

Caesars has handled this poorly. If they can simply change the rules and take away winnings, what will this mean for paying customers? Caesars needs to do the right thing and return players' winnings or risk ruining their online reputation, which the company is banking on to help mitigate their serious debt problems.

"We Wish You A Merry Christmas" continues playing on the homepage. https://apps.facebook.com/caesars/