Compensated Awareness Post View
Disclaimer
Anyone doubting the extent to which companies are turning to overseas outsourcing, to reduce costs and firm up their bottom line, need only look at SupportSave Solutions, a growing provider of remotely manageable business processes with primary operations in the Philippines. The company’s high-efficiency business model allows even small companies to take advantage of serious cost savings, and the range of industries and operational needs they serve is extensive.
SupportSave caters to high-tech electronics and software companies, transportation and logistics, retail and e-Commerce, media and publishing, and online service providers, among others. They provide a variety of contact center services, industry-specific back office processing, collections, and other offerings, including the following:
• Customer Acquisition
• Customer Verification & Activation
• Customer Retention
• General Customer Service
• Technical Support
• Helpdesk
• Billing & Settlements
• Travel Reservations
• Call Quality Monitoring
• Collection Services
• Skip Tracing
• Account Setup
• Data Entry & Auditing
• Order Provisioning
• Order Management
• Fulfillment Services
• Loan Filing & Processing
• Online Research
• Transcription
• Email Management
• Online Chat Support
• Web Content Management
• Fax Processing
Just in the area of online service provision, SupportSave offers a number of low-cost support options:
• Medical / Healthcare – properly schedule patients, make reminder calls, answer questions, screen calls, make billing and payment calls
• E-Commerce – order processing, customer service (phone, email, live chat), technical support, ad posting, blog updates, data entry competitive reviews, data mining
• Online Staffing & Recruitment – ad posting, resume critiquing and formatting, job seeker site searches, information package response, interview scheduling, preliminary screening, follow-up calls, email management
• Real Estate Management – checking foreclosure status, property listing, appointment setting, gathering client requirements, flyer preparation
