TravelCenters of America Inc (TA)

[AliAngel]

. Customer Service In America Today

TA Travel Centers of America
Today twenty drivers were having the best time we have had on the road in years.
The TA here in New Braunfels Texas has the drivers TV lounge in the Shop front office.
We all were watching football and having the best time watching Dallas lose.
These twenty drivers have not laughed and had this much fun in years.
We probably were a little loud and it sounded like a sports bar a some point but we were having fun.
The shop only services Trucks and we twenty drivers represent more then a million dollars to TA a year. Each driver spends an average of sixty grand a year in fule and shop service.
I am the businessman always and I was just sitting there thinking how much I would love too have a million dollars business having fun in My shop and how much I would be there giving them popcorn and drinks since the shop has no snacks.

Well to my disbelief the shop service manger was insulted and did not like drivers having fun in his shop.
He went as far as to argue with a driver and treat him like a ten year that he was dad too.
As I sat there listening to this driver get chastised it made me think how much I watch customer service shrinking now in America all over this country.
This was so insulting too watch this poorly trained service manager treat drivers bad and several were thinking of getting hundreds of dollars of service including me.
That one moment of this poorly trained employee now has insulted over 1 million dollars in one five minute victory of him telling us to be quiet.

Now a days it is so unusual to see customers having fun but also having a great time together without an argument.
Needless to say I am now missing the Eagles game and hoping they lose now.
lol

Please all that work with customers always remember one minute victories can cost your company millions and the million dollars in that room will not be back to spend money with that service shop as there are four other locations we can spend are money within thirty miles and thirty miles when you do 150 thousand a year is nothing.
please do not send your customers down the road as big or small we are all needed as a team to make a success.
Dave
Thanks I just had to voice my thoughts and also let you all know why I was not working today.