Friday, September 03, 2010 8:55:26 AM
Citibank Japan Tops Nikkei's Retail Banking Survey
Citigroup (NYSE:C)
Intraday Stock Chart
Today : Friday 3 September 2010
Click Here for more Citigroup Charts.
Citibank Japan Ltd. (hereafter Citibank Japan) was ranked number one in the Nikkei's prestigious Retail Banking Survey. Jointly conducted by Nikkei Inc. and Nikkei Research Inc., the sixth annual survey compared the quality of over-the-counter service and financial products of 118 banks in Japan.
The survey included ‘undercover customers’ visiting the banks' main branches during June and July, posing as potential customers. Seeking advice on product offerings, they ranked each bank branch on a broad range of different criteria, from office management, customer service, knowledge and ability to explain products, through to the waiting time of ATM users. They also focused on the quality and range of products and services available to customers at each branch. Citibank Japan was ranked number one overall for its extensive product range.
Commenting on the survey results, Vikram Pandit, CEO of Citigroup, said: "We have been in Japan since 1902, focusing on our clients and investing in our business so we can become the most innovative bank in the market. Our team in Japan is setting a new benchmark for quality and I congratulate them on this well-deserved recognition."
Stephen Bird, CEO of Citi Asia Pacific, said: “Market Leadership is about delivering best in class value propositions. Innovation means bringing fresh value to customers. Our Japanese team has delivered a new digital "Smart Banking" experience tailored to each specific customer segment...clearly they love it and we're on a new growth trajectory as a result."
In April this year, Citibank Japan opened two new state-of-the-art retail banking branches in Nihonbashi and the Marunouchi area, both within walking distance of Tokyo station. They were the first full-service Smart Banking branches in Citi's global network, and designed around Citibank's target customer segments, with customized products, services and information.
The new branches give customers the convenience of accessing leading-edge technology, such as interactive touch panels and video-conferencing, or the option of receiving full-service banking from branch staff in the private consulting rooms. The branches are also strategically located in high-traffic areas, making it easy and convenient for customers to access.
Darren Buckley, Citigroup Japan Country Head said:" Innovating around our customers to significantly enhance their experience by delivering banking services in a more simple, convenient and accessible way across all our channels is at the heart of Smart Banking. We’re very proud that our efforts have been recognized independently by the Nikkei Retail Banking Survey and we will be expanding this focus on customer-centric innovation throughout our Citi Japan franchise."
Citibank Japan is planning to open a number of new Smart Banking branches within the next twelve months, bringing the total number of retail banking branches across the country to 35. Citibank Japan eventually plans to convert its entire current branch network into the new model.
Recent C News
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/19/2024 09:18:31 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/19/2024 09:18:07 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 09/19/2024 09:18:03 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/19/2024 09:07:21 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/19/2024 09:04:07 PM
- Form 3 - Initial statement of beneficial ownership of securities • Edgar (US Regulatory) • 09/19/2024 08:05:11 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/19/2024 02:03:45 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/19/2024 10:17:13 AM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/18/2024 08:25:55 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/18/2024 03:54:55 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/18/2024 01:40:30 PM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/17/2024 04:42:56 PM
- Microsoft Boosts Share Buyback, Raises Dividends by 10%, Intel Secures Chip Deal with Amazon • IH Market News • 09/17/2024 10:40:35 AM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/16/2024 07:07:14 PM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/16/2024 06:23:30 PM
- Intel Secures $3.5 Billion Subsidy, Stellantis Backs EU Emissions Targets, BP and Apollo Reach $1 Billion Deal • IH Market News • 09/16/2024 10:03:27 AM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/13/2024 09:09:00 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/13/2024 09:03:37 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/13/2024 08:54:19 PM
- Form FWP - Filing under Securities Act Rules 163/433 of free writing prospectuses • Edgar (US Regulatory) • 09/13/2024 08:51:16 PM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/13/2024 08:07:29 PM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/13/2024 08:00:31 PM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/13/2024 06:24:16 PM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/13/2024 05:50:13 PM
- Form 424B2 - Prospectus [Rule 424(b)(2)] • Edgar (US Regulatory) • 09/13/2024 03:50:09 PM
VHAI - Vocodia Partners with Leading Political Super PACs to Revolutionize Fundraising Efforts • VHAI • Sep 19, 2024 11:48 AM
Dear Cashmere Group Holding Co. AKA Swifty Global Signs Binding Letter of Intent to be Acquired by Signing Day Sports • DRCR • Sep 19, 2024 10:26 AM
HealthLynked Launches Virtual Urgent Care Through Partnership with Lyric Health. • HLYK • Sep 19, 2024 8:00 AM
Element79 Gold Corp. Appoints Kevin Arias as Advisor to the Board of Directors, Strengthening Strategic Leadership • ELMGF • Sep 18, 2024 10:29 AM
Mawson Finland Limited Further Expands the Known Mineralized Zones at Rajapalot: Palokas step-out drills 7 metres @ 9.1 g/t gold & 706 ppm cobalt • MFL • Sep 17, 2024 9:02 AM
PickleJar Announces Integration With OptCulture to Deliver Holistic Fan Experiences at Venue Point of Sale • PKLE • Sep 17, 2024 8:00 AM