Response Biomedical Corp. (fka RPBIF)

[OttomanRosendahl]

Response Biomedical Goes Live With Pilgrim Software

January 5, 2010


Tampa, FL - Pilgrim Software, Inc., a world-leading provider of Enterprise Compliance and Quality Management (ECQM) software solutions, recently announced that Response Biomedical, a producer of rapid on-site diagnostic tests, has gone live with Pilgrim's solution for complaints management to help expedite complaint handling while ensuring ongoing regulatory compliance.

Pilgrim's Complaints Management solution provides Response Biomedical with a single source data center for tracking and managing all complaints within its facilities. It enables rapid complaint resolution through its e-mail notifications, and tracking and escalation capabilities; improves the management of customer communication; and, ensures regulatory and industry compliance.

Response chose to automate its complaints processing and eliminate manual systems allowing for easier tracking and trending analyses. It turned to Pilgrim's On Demand solution to help reduce the time required of its limited in-house IT staff to conduct a full implementation, including validation to comply with 21 CFR Part 11 requirements.

"We saw Pilgrim's SAS 70-certified hosted model as the right solution for our needs," said Marcia Zucker, Ph.D., Response Biomedical's director of Clinical Support. "We recently moved into a new facility, and have limited service space for servers, so choosing to implement Pilgrim's solution on-demand frees up both hardware requirements and allows our IT team more time to address other key projects."

Pilgrim's Complaints Management solution will enable Response to more efficiently manage customer complaints and document responses to incidents. Because of its inherent scalability, the solution also can be expanded should Response add users, and it can be easily integrated with other automated quality and compliance management solutions. Even with expansion and integration, the On Demand model helps keep the company's IT costs to a minimum, allowing it to increase its overall revenues.

"Our Complaints Management solution is the right software for life sciences companies like Response Biomedical because it takes the worry out of their complaint handling and overall quality assurance efforts, and enables them to redirect their resources toward other challenges facing their industry," said Prashanth Rajendran, Pilgrim's Chief Operating Officer. "Implementing it on-demand further expedites the ROI of the solution."

About Response Biomedical
Response Biomedical develops, manufactures and markets rapid on-site diagnostic tests for use with its RAMP® Platform for clinical and environmental applications. RAMP® represents a new paradigm in diagnostics that provides high sensitivity and reliable information in minutes. It is ideally suited to both point-of-care testing and laboratory use. RAMP® clinical tests are commercially available for the early detection of heart attack and congestive heart failure. In late 2006, the Company formed a strategic alliance with 3M Company to commercialize rapid infectious disease tests. In the non-clinical market, RAMP® Tests are currently provided for the environmental detection of West Nile Virus, and Biodefense applications including the rapid on-site detection of anthrax, smallpox, ricin and botulinum toxin. Several other product applications are under development. Response has achieved CE Marking and its Quality Management System is registered to ISO 13485: 2003 and ISO 9001: 2000.

About Pilgrim Software, Inc.
Pilgrim Software, Inc. is a world-leading provider of Enterprise Compliance and Quality Management solutions for global organizations. Named 2007 & 2008 North American Enterprise Compliance & Quality Management Company of the Year by Frost & Sullivan, Pilgrim helps organizations manage industry and regulatory compliance, reduce manufacturing costs and improve customer satisfaction.

SOURCE: Pilgrim Software Inc.

http://www.pharmaceuticalonline.com/article.mvc/Response-Biomedical-Goes-Live-With-Pilgrim-0001?VNETCOOKIE=NO