Samsung Electronics Company Ltd (SSNHZ)

[scion]

Why the Galaxy Note 7 kept exploding - Samsung reveals REAL reason behind smartphone fires

SAMSUNG'S Galaxy Note 7 is now consigned to the history books and the Korean firm has today revealed what caused the damaging fires.

By DAVID SNELLING PUBLISHED: 07:26, Mon, Jan 23, 2017 | UPDATED: 08:38, Mon, Jan 23, 2017
https://www.express.co.uk/life-style/science-technology/757557/Galaxy-Note-7-fire-Samsung-battery-issues-behind-smartphone-fires

After months of testing, Samsung has finally revealed what caused its flagship Galaxy Note 7 to catch fire.

At a press conference the Korean firm said that two separate faults with the battery were the cause of the issues that saw some devices overheat and explode.

Errors both in design and manufacturing affected batteries by two different manufacturers.

Speaking about the problems, that forced Samsung to recall the smartphone, the company said: "Throughout the last several months, Samsung has invested all of our efforts and substantial resources to finding the cause of the Galaxy Note7 incidents.

"Our investigation examined every aspect of the Galaxy Note7 including hardware and software, and related processes, such as assembly, quality assurance testing, and logistics.

"Through a large-scale testing facility where approximately 700 Samsung researchers and engineers replicated the incidents by testing more than 200,000 fully-assembled devices and more than 30,000 batteries, Samsung finally concluded the cause of the issues.

"In addition to our own investigation into these incidents, we also retained independent industry expert organisations, including UL, Exponent and TUV Rheinland, to provide objective, unbiased analysis.

"Our investigation, as well as the investigations completed by three independent industry organisations, concluded that the batteries were found to be the cause of the Note7 incidents.

'Nonetheless, we provided the target for the battery specifications for the innovative Note7, and we are taking responsibility for our failure to ultimately identify and verify the issues arising out of battery design and manufacturing process prior to the launch of the Note7."

Samsung now says it has put in place multi-layer safety measures protocol at the product planning stage, and an 8-Point Battery Safety Check.

The Note 7 recall is thought to have cost Samsung over $5bn (£4bn) and was hugely damaging for the South Korean firm's reputation.

The flagship device was mean't to take on the might of Apple's iPhone 7 which launched in September.
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https://www.express.co.uk/life-style/science-technology/757557/Galaxy-Note-7-fire-Samsung-battery-issues-behind-smartphone-fires