Arcam AB fka AMAVF

[charlie T colton]

I'll take this as a good sign.

Happy Labor Day - US markets closed.

The following was posted on Linkedin 3 days ago. A new position opening for a Field Service Engineer in the US - Locations: New York, Connecticut, Northeastern U.S., Ohio, Central U.S., California, Southwest U.S.


At linkedin.com/ - Field Service Engineer - Arcam AB - Boston, Massachusetts


Field Service Engineer

Job description

The Arcam Field Service Engineer will provide leadership, technical direction, and assistance to the customer, in the operation, inspection, maintenance, and repair of Arcam EBM machines. You will interface with all levels of customer and Company organizations, provide on-site assessment of activities to anticipate problems, trends, and customer climate change, and provide complete reporting of customer problems, failures, and trends.

Core Responsibilities:

Provide installation, service, and technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of EBM machines and associated equipment, including the use and proper interpretation of data and technical instructions.
Provide communication to the business regarding all EBM machine involved activities/problems through complete, accurate, and timely reports. Reporting also includes significant marketing intelligence and sales opportunities for both EBM machines and support.
Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules.
Review, analyze, report, and make recommendations regarding reported EBM machine malfunctions to ensure a continuous reduction of disruptions for customers.
Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements.
Review effectiveness of maintenance actions to identify training needs.
Maintain awareness of program and project changes.
Provide customer insight and training as necessary for future product line support.
Utilize data and analytics to influence positive outcomes for customers.
Communicate with all levels of customer personnel to ensure effective support of the product.
Support Arcam Field Service process improvements as required.
Engage with Technical Support teams in the US, Sweden and other Field Service representatives located globally.
Support Arcam marketing and sales teams for customized projects, training, exhibits, trade shows and other corporate activities.

Qualifications:

Bachelor's degree from an accredited university or college, or a 2-year technical degree or commensurate military training with at least 2 years of experience in a field service or maintenance position, or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position.

Eligibility Requirement:

This position requires the ability and willingness to travel up to 75% of the time
Must be US citizen able to pass background checks to gain access to customer facilities.
Must be willing and able to travel internationally for training.

Desired Characteristics:

Bachelor’s degree in engineering
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated analytical and quality improvement ability
Demonstrated technical expertise in machine repair, troubleshooting, shop operations, and testing
Demonstrated understanding of the financial/commercial impact of technical solutions
Ability to make formal presentations to all levels of the organization, customers and peers
Able to work with all levels of maintenance, engineering, and management
Demonstrated use of project management skills and metrics to achieve program goals
Demonstrated ability to lead, mentor and influence customer and peers
Ability to work across global teams
Experience with Additive Manufacturing customers and machines is preferred, but not required

Compensation:

Arcam offers a competitive total rewards package.

Locations:

New York, Connecticut, Northeastern U.S., Ohio, Central U.S., California, Southwest U.S.

Don’t hesitate, send us your resume today!

Send us your resume, marked “Field Service Engineer – NA”, to [e-mail]