Commercial Bank Revolutionizes its Customer Relationship with Duo World’s Communication and Collaboration Application, “FaceTone”
GlobeNewswire•June 8, 2017Comment HENDERSON, Nev., June 08, 2017 (GLOBE NEWSWIRE) -- Duo World Inc. (OTC Pink:DUUO), a provider of Communication and Collaboration Solutions via its FaceTone application, recently signed up with Commercial Bank of Ceylon PLC, the largest private Bank in Sri Lanka. FaceTone will help provide Commercial Bank with an efficient and high performance customer support center solution, which will provide heightened customer experiences with increased customer satisfactions, keeping in line with their reputation for being a trendsetter.
A photo accompanying this announcement is available at www.globenewswire.com/NewsRoom/AttachmentNg/d4798678-0ee4-4c68-8693-e1d8a16933d8
FaceTone will empower Commercial Bank’s customer support center to operate on a new level of functionality, fueling up the inbound and outbound customer interactions across an Omni-channel platform. Omni-channel platform provides the capability of communicating via multiple channels such as voice, voicemail, Email, SMS, social media, Skype, and web chat. Building on Duo World’s heritage of providing easy and transparent management of all customer support center functionalities, FaceTone provides the ability to supervise the client’s agents using tools including agent monitoring, real-time reporting and quality assurance.
“We are extremely delighted to work with Commercial Bank, one of the most technologically advanced and innovative financial service providers in Sri Lanka to deliver a heightened customer experience that will nurture customer relationships and increase customer satisfaction, while pushing the boundaries of traditional Communication and Collaboration solutions with a wide array of features,” says Anjana Chandrathilaka, Chief Operations Officer Duo World Inc.
With the highly automated self-service IVR (Interactive Voice Response) system integrated to FaceTone, Commercial Bank will be able to provide 24/7 tele-banking services including verifying account/credit card balance, card activation/blocking, loan requests and cheque book requests.
Cutting-edge technology enables FaceTone to provide an intelligent request routing algorithm to route any calls, SMS, chats or even social media interactions directly to call center agents based on the pre-allocated skills such as language fluency, knowledge, expertise, etc. Innovative call routing techniques used in FaceTone swiftly matches the caller in the queue to the relevant call center agent in order to assist them. By providing the personal information and the previous interactions of the customers from the in-built CRM feature, agents can interact with customers swiftly and provide a superior service.
The comprehensive Help Desk Module built into the FaceTone CRM provides the capability of creating tickets and assigning to relevant parties, ensuring the service levels are maintained per the standards and building a strong relationship with the customers. Duo World believes that the unique approach towards transforming Commercial Bank’s customer experience will enhance their competitive advantage and create a satisfied customer base, assisting them in achieving their business goals.
About Duo World Inc.
Duo World Inc., having its headquarters in Nevada, United States, and its development center in Colombo, Sri Lanka, has been catering to the companies in the space of Customer Life Cycle Management, Billing, Business Intelligence, Workflow Designing and Contact Center & Task Management solutions across the globe, targeting different market domains. Driven by innovation Duo World Inc. has favored the enterprises in many ways, including efficiency, cost reduction, revenue optimization and continuous value addition to their product or service offerings.
Learn more about Duo World at www.duoworld.com
Contact:
Contact: Investor Relations Stanley Wunderlich Consulting for Strategic Growth 1 Ltd. Tel: 800-625-2236 Email: info@cfsg1.com www.launchpadir.net
Duo World Inc. 170 S Green Valley Parkway Suite 300 Henderson, Nevada 89012 Tel: 870-505-6540 Email: info@duoworld.com Website: www.duoworld.com
DUUO Road show proving they have the goods and GEQU who brought them to market can get it done.
Duo World Inc., Road Show in New York ; first to list on OTC Markets
01Muhunthan Canagasooryam, Founder and CEO of Duo World Inc., completed the introduction Road Show for Duo World’s newly listed shares on the OTC Markets, trading under the symbol DUUO.
Duo World’s goal is to introduce itself to the establishments in New York’s investment community and create long-term relationships.
During the road show, Muhunthan visited the OTC Markets Office in New York, and met with Jason Paltrowoitz, Executive Vice President at the OTC Markets
Duo World, being the first Sri Lankan company to list on the OTC Markets in the US, was well received.
Speaking of the Road Show, Muhunthan shared, “It was a whirlwind of meetings with investment bankers, market making brokerage firms, investors and media. We received many positive comments from the investment community as well as technology specialists reviewing Duo World’s newest software, FaceTone.”
Duo World Inc. operates its development centre through its wholly owned subsidiary, Duo Software Ltd. in Colombo, Sri Lanka
Duo World Inc. Begins Trading Under the Symbol DUUO
GlobeNewswire•April 26, 2017 HENDERSON, Nev., April 26, 2017 (GLOBE NEWSWIRE) -- Duo World Inc. (OTC Pink:DUUO), announced today that it has been approved for trading under the symbol DUUO. The Company is one of the leading providers of enterprise solutions for the Asia Pacific region. Through the company’s API driven Cloud Communication, Subscriber Management and Billing Solution, Data Visualization Tool and more, it has secured a significant market share in the industry, managing millions of subscribers.
Mr. Muhunthan Canagasooryam, CEO and Chairman of Duo World Inc., shared, “Our entire management team and employees have worked very hard over the past year to prepare and engage to go public in the United States. With our new listing we hope to expand our core business, look at synergistic anti-dilutive acquisitions and create liquidity for our investors. We look forward to continue to update the public of our ongoing activities.”
