Saturday, April 22, 2017 5:09:27 PM
I was on this flight directly across the isle from the woman filming the video. This is what I observed: 1.) woman gets on the plane pushing a car seat type stroller with one child in it, carrying a second child on her hip and dragging behind a very large folded stroller that was too big for the overhead bin or to go under a seat. 2.) the flight attendant shown in the video approached from the back of the plane and informed her in a calm manner that there was nowhere to store the stroller. The woman immediately escalated the situation and within about 30 seconds was screaming at him at the top of her lungs. 3.) the flight attendant evidently decided she was not fit to be on the flight (in my opinion the correct decision) and started to move her and her children towards the front of the plane. 4.) when they got to the from of the plane the woman decided she was not going any further. The flight attendant picked up the stroller and lifted it over his head to try and move past the woman. As he was doing this she pushed him and the stroller fell a bit and struck her in the face. She began crying loudly and dramatically. Shortly after this is where the video begins. 5.) The first class passenger then inserts himself into the drama with his faux chivalry but clearly has no idea what has transpired in the back of the plane since he was in a window seat in the first class section of the plane and could not have viewed the incident from his seat. 6.) after another 10 minutes or so the woman exits the plane only to be returned about 5 minutes later and taken to her seat. We wait another 30-40 minutes while various flight and ground crew come and go speaking to the woman. After about 40 minutes she deplanes again this time telling all of the passengers, who are now becoming vocal in support of the flight crew, that all she wanted was an apology from the flight attendant. Evidently that's what the 40 minute delay was all about. Then we waited another 10 minutes for the ground crew to find and remove her luggage from the belly of the plane. 7.) the flight finally leaves and arrives in Dallas an hour or so late. American representatives are waiting at the gate to speak with the first class passenger who made the threats. What I heard was a very apologetic tone coming from two American employees, as if the airline had done something to upset the first class passenger. 8.) when I entered the bag claim area the first class passenger was right in front of me and as soon as he made it through the revolving door there was a camera crew waiting for him on the other side to interview him. That's about as factual of an account as I can provide and I realize there may be other parts of this story that I do not know about or did not witness. From what I saw: a.) if anyone from American should have been punished it should be the ground crew who somehow letting this woman on board with a full size stroller. The flight attendant was put in a horrible situation by a passenger that most passengers in my immediate area thought seemed unstable. She escalated the situation, not him. b.) in my opinion, the first class passenger should have been removed. Had the flight been in progress he might very well have been arrested upon landing for threatening a crew member. Additionally, he could not have seen any of the back of the plane antics of the woman based on where he was seated. c.) I agree the flight attendant may have reacted too harshly in responding to the threatening customer in first class, but his actions with the woman in question were professional throughout the ordeal. I am disappointed American has chosen not to punish him.
Recent AAL News
- REGISTRATION OPENS SOON FOR AIRLINE DISTRIBUTION® 2025 • PR Newswire (US) • 09/17/2024 12:00:00 PM
- The Gross Law Firm Notifies Shareholders of American Airlines Group Inc.(AAL) of a Class Action Lawsuit and an Upcoming Deadline • PR Newswire (US) • 09/16/2024 09:45:00 AM
- OpenAI Unveils Strawberry AI Model Series; Boeing Stock Falls 4% Amid Strike; HR Surges 20% on Growth Forecast • IH Market News • 09/13/2024 10:12:55 AM
- The Gross Law Firm Reminds Shareholders of a Lead Plaintiff Deadline of September 16, 2024 in American Airlines Lawsuit - AAL • PR Newswire (US) • 09/12/2024 09:45:00 AM
- Klarna partners with UATP to tap the $1 trillion air travel industry • PR Newswire (US) • 09/10/2024 12:00:00 PM
- American Airlines Group Inc. Sued for Securities Law Violations - Investors Should Contact The Gross Law Firm for More Information - AAL • PR Newswire (US) • 09/09/2024 02:30:00 PM
- Dell, Palantir, and Erie Will Be Added to the S&P 500; Boeing Avoids Strike; Apple Event Takes Place Today • IH Market News • 09/09/2024 10:05:35 AM
- Palantir Technologies, Dell Technologies, and Erie Indemnity Set to Join S&P 500; Others to Join S&P MidCap 400 and S&P SmallCap 600 • PR Newswire (US) • 09/06/2024 10:43:00 PM
- Broadcom Down 10% Post-Earnings, UiPath Up 8%; Qualcomm Eyes Intel Assets; Salesforce Acquires Own Company • IH Market News • 09/06/2024 11:59:00 AM
- American Airlines Group Inc. Class Action: The Gross Law Firm Reminds American Airlines Investors of the Pending Class Action Lawsuit with a Lead Plaintiff Deadline of September 16, 2024 - AAL • PR Newswire (US) • 09/05/2024 09:45:00 AM
- The Gross Law Firm Notifies American Airlines Group Inc. Investors of a Class Action Lawsuit and Upcoming Deadline - AAL • PR Newswire (US) • 08/29/2024 09:55:00 AM
- W2 by GO7 joins the UATP Network as its Newest Issuer • PR Newswire (US) • 08/27/2024 12:00:00 PM
- American Airlines Group Inc. Sued for Securities Law Violations - Investors Should Contact The Gross Law Firm for More Information - AAL • PR Newswire (US) • 08/26/2024 09:45:00 AM
- American Airlines Group Inc. Sued for Securities Law Violations - Investors Should Contact The Gross Law Firm Before September 16, 2024 to Discuss Your Rights - AAL • PR Newswire (US) • 08/22/2024 09:45:00 AM
- Moore Law PLLC Encourages Investors in American Airlines Group Inc. to Contact Law Firm • PR Newswire (US) • 08/20/2024 12:03:00 AM
- American Airlines Group Inc. Securities Fraud Class Action Lawsuit Pending: Contact The Gross Law Firm Before September 16, 2024 to Discuss Your Rights - AAL • PR Newswire (US) • 08/19/2024 09:45:00 AM
- American Airlines and Stand Up To Cancer (SU2C) campaign takes off to accelerate funding for cancer research • PR Newswire (US) • 08/15/2024 02:00:00 PM
- American Airlines Group Inc. Securities Fraud Class Action Lawsuit Pending: Contact The Gross Law Firm Before September 16, 2024 to Discuss Your Rights - AAL • PR Newswire (US) • 08/15/2024 09:45:00 AM
- Wego Joins UATP Network, Enhancing Supplier Relationships in MENA Region • PR Newswire (US) • 08/13/2024 12:00:00 PM
- September 16, 2024 Deadline: Contact The Gross Law Firm to Join Class Action Suit Against AAL • PR Newswire (US) • 08/08/2024 09:45:00 AM
- Investors who lost money on American Airlines Group Inc.(AAL) should contact The Gross Law Firm about pending Class Action - AAL • PR Newswire (US) • 08/05/2024 09:45:00 AM
- Form 4 - Statement of changes in beneficial ownership of securities • Edgar (US Regulatory) • 08/01/2024 08:49:59 PM
- Form 3 - Initial statement of beneficial ownership of securities • Edgar (US Regulatory) • 08/01/2024 08:48:06 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 07/31/2024 08:30:22 PM
- American Airlines Names Howard Ungerleider to its Board of Directors • GlobeNewswire Inc. • 07/31/2024 08:30:00 PM
VHAI - Vocodia Partners with Leading Political Super PACs to Revolutionize Fundraising Efforts • VHAI • Sep 19, 2024 11:48 AM
Dear Cashmere Group Holding Co. AKA Swifty Global Signs Binding Letter of Intent to be Acquired by Signing Day Sports • DRCR • Sep 19, 2024 10:26 AM
HealthLynked Launches Virtual Urgent Care Through Partnership with Lyric Health. • HLYK • Sep 19, 2024 8:00 AM
Element79 Gold Corp. Appoints Kevin Arias as Advisor to the Board of Directors, Strengthening Strategic Leadership • ELMGF • Sep 18, 2024 10:29 AM
Mawson Finland Limited Further Expands the Known Mineralized Zones at Rajapalot: Palokas step-out drills 7 metres @ 9.1 g/t gold & 706 ppm cobalt • MFL • Sep 17, 2024 9:02 AM
PickleJar Announces Integration With OptCulture to Deliver Holistic Fan Experiences at Venue Point of Sale • PKLE • Sep 17, 2024 8:00 AM