Twitter Inc (TWTR)

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Twitter's @support Account Is Now A Bot

http://dtn.fm/2tBm7

Twitter is currently testing a new way to provide customer support using a bot. The company’s @support account will now be able to provide automated replies to basic questions and complaints.

The bot was officially released by Twitter this Wednesday, but it’s still in its experimental phase, according to BuzzFeed News. Twitter plans on reviewing how users engage with the new bot and will adjust its functionality accordingly. BuzzFeed tried the new bot out, but it was mostly capable of only redirecting them to a website to fill out forms.

Although the feature is still lacking, it’s become an easy way of reporting bad behavior on the site as it allows users to report tweets and accounts that are abusive. The bot focuses on five categories: Accounts, Abuse, Impersonalization, General and #TwitterTips. The Abuse category appears to be the most robust category that's available on the bot, according to Engadget.

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