Monarch America Inc. (fka BTFL)

[imgoingfishing1]

FB 2-reviews2016 here it is (NOT-Good)

there are only 2 reviews in 2016

Conrad Bransk reviewed The Big Tomato —
1 star
July 27, 2016 ·

I'm not just speaking for myself, but a few friends and family have also noticed this. This place was cool back in the day. I've been shopping here for about 5 years, maybe longer. This used to be the best staff, very friendly guys. But for the last 2 years they have a bunch of retards working in there. Only 1 familiar face (peter) and he is nice as can be. But he can't make up for a few of the other assholes that work there. 1 guy thinks he's funny and he thinks that it's ok to make fun of people as long as he can turn it into a joke. Another guy has a bad day outside of work and brings the attitude along with him and then makes up excuses for why he's such a dick. I'm done shopping there. Thanks to amazon and Ebay for providing better customer service without the attitude and name calling, and Equivalent or better pricing. I now have no intentions on going back. Very sad

reply back to him:
The Big Tomato
Conrad, this was seriously disappointing to read, and I'd like to personally apologize for leaving you with a recent subpar impression of us. Great service is all you deserve when you visit, and I'm sorry if you haven't gotten that lately. That said, I'd really appreciate it if you didn't use that sort of language when describing my employees -- there's no need for that. Feel free to contact us at [phone] and ask for me should you wish to discuss this matter further. In the meantime, I'll be discussing your review with my team shortly, and I hope you'll give us another chance to show you that we're still the same shop you know and love.

Best,
Jeremy Stout
Owner

Next review is a good one
Marcus Grower reviewed The Big Tomato —
5 star
May 16, 2016 ·

Best shop in the metro! Good and smart staff unlike some other WAYs you (2) could GrOw!!!!! Wish I didn't have to shop elsewhere but I did hear a rumor of more locations coming soon!!!!

https://www.facebook.com/pg/bigtomatohydro/reviews/?ref=page_internal

if I'm missin something please post it?