Hi, Kitt. Tnx for the reply.
To answer your questions, yes, I've gone over it all with my platform's technical staff and they concluded the problem is with my system, not their platform. I don't run anything else where the problem has occurred as far as a popup that won't close, but I have experienced the freezing outside of that program, which corrects within minutes.
I bought this unit months ago and until recently it has been trouble-free, and I've been on a Win10 learning curve (last computer ran XP, LOL), I used Black Viper's recommendations for shutting down unnecessary and dangerous services, and have followed other suggestions to prevent MS spying on me. I have also set things so Win10 does not automatically update but notifies me that an update is available and I then choose when to download and install it, so I don't think any updating is going on without my knowledge.
I find no option in the restore screen "show hidden updates". I do however find a "show additional restore points". Win10 does allow me to choose any restore point I wish, and have already gone back to several with no luck. In Security and Updates there is an "Update History" which I have looked into also but still no "show hidden updates" option.
I have my computer set to be disconnected from the internet until I manually tell it to connect.
So, I appreciate your suggestions but already been there, done that. I'm not planning a wipe and reload because I suspect this is a hardware problem, not a software one.
Again, thanks for the ideas. I hope someone like PMSWitch will chime in, too. . .
Newly
