Captain's Quarters

[JD400]

AA intraday +21.47 + 206.44% 1/4/3 RS



American Airlines opening call center to field uniform complaints
Oct 6, 2016, 12:28pm CDT



American Airlines is setting up a call center to field complaints about new uniforms that tens of thousands of flight attendants and other AA employees began wearing Sept. 20. The complaints have included reports of hives, headaches, swelling around the eyes and itching that many, including some 700 or more AA flight attendants, believe are related to the new uniforms.

The garments were manufactured by uniform supplier Twin Hill (a unit of Men's Wearhouse) in as many as six different countries.
American Airlines is setting up a call center to field complaints about new uniforms issued last month.
Enlarge

American Airlines is setting up a call center to field complaints about new uniforms… more

Many of the reports of symptoms have come from flight attendants. The Association of Professional Flight Attendants (APFA), which represents 25,500 AA flight attendants, met with American management about the matter on Tuesday. Sources characterized the talks as "productive."

In the wake of that meeting, American Airlines (NYSE: AA) management said it will set up the call center. If flight attendants contact the call center, they will be told of four options they have if there are problems with the new uniforms. They can continue to wear the new uniforms, or they can return to wearing their old uniforms until concerns about the uniforms are resolved. A third option for the attendants is to purchase charcoal grey pants and a white shirt on their own if their old uniforms already have been discarded, while a fourth option is to obtain second-hand old uniforms turned in by other flight attendants.

AA management also has agreed to send out the new uniforms for further testing to a facility of APFA's choosing. APFA plans to carry out its own testing, independent of AA's further testing, as well.

APFA union leadership has not publicly addressed the matter since acknowledging last week that the union had received hundreds of complaints about the uniforms. The APFA board of directors has been in a meeting this week that is expected to end on Friday, at which time union leaders could address the matter of the uniforms and what is being done.

American Airlines has its third largest hub at Chicago's O'Hare International Airport, and more than 2,000 AA flight attendants are domiciled in Chicago.
http://www.bizjournals.com/chicago/news/2016/10/06/american-airlines-opening-call-center-to-field.html?ana=yahoo
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Oct-06-16 01:35PM American Airlines opening call center to field uniform complaints at bizjournals.com +206.44%
01:31PM U.S. stocks pare losses as ECB dismisses taper rumors; Twitter plunges at MarketWatch
01:16PM Puts target Alcoa ahead of earnings
12:44PM What's Happening With Alcoa Inc. Stock Today? Here's What You Need to Know at Motley Fool
10:00AM 11 Stocks Our Chief Strategist Likes for Fourth Quarter
07:51AM Alcoa (AA) Q3 Preview: Another Earnings Beat in the Cards?
Oct-05-16 05:26PM ALCOA INC. Files SEC form 8-K/A, Change in Directors or Principal Officers
04:07PM Alcoa Inc. Completes 1-for-3 Reverse Stock Split Business Wire
11:22AM 3 Top Aluminum Stocks to Buy in 2016 at Motley Fool
10:54AM Alcoa bid to put two company signs on North Shore building on hold at bizjournals.com
10:04AM A Look at Alcoas Technical Indicators before Its 3Q16 Release at Market Realist
08:04AM What Should You Watch for in Alcoas 3Q16 Earnings Call? at Market Realist

http://finviz.com/quote.ashx?t=AA