Thursday, February 26, 2015 10:25:38 AM
In contrast, I ordered some backpacks for my kids through the Under Armour website a few years ago. They didn't arrive when they were supposed to and when I called, Under Armour had it resolved in less than an hour. They sent the package early delivery overnight and when I got it, there was an extra dufflebag and a personal note in it for our trouble. That's customer service. I spend $300 to $400 with them every year now and will continue.
The crazy part about this, is that I spend a lot of money every year on client gifts. Had I received a single call to get this resolved, I would have been a loyal customer. Now I really don't care. I know I won't get my money back, but it's fun to log on and see what the excuse mill has generated. I am very fortunate to have sold all my shares back then, instead of holding and buying like "Grantfromthebeach" was pitching back then. Good luck to everyone left holding.
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