Gunther Grant Inc (GNGR)

[Quickpin]

I am one of the ones that never received their order. It was a small order and I understand that things happen and sometimes orders fall through the cracks. However, I have called several different numbers, left messages each time, reached someone on a cell phone once who directed me to call another place, sent 10-15 emails, all over the course of a year and 4 months now, all with not a single returned call or message. I have been extremely polite in every call and have been very understanding in all my messages.
In contrast, I ordered some backpacks for my kids through the Under Armour website a few years ago. They didn't arrive when they were supposed to and when I called, Under Armour had it resolved in less than an hour. They sent the package early delivery overnight and when I got it, there was an extra dufflebag and a personal note in it for our trouble. That's customer service. I spend $300 to $400 with them every year now and will continue.
The crazy part about this, is that I spend a lot of money every year on client gifts. Had I received a single call to get this resolved, I would have been a loyal customer. Now I really don't care. I know I won't get my money back, but it's fun to log on and see what the excuse mill has generated. I am very fortunate to have sold all my shares back then, instead of holding and buying like "Grantfromthebeach" was pitching back then. Good luck to everyone left holding.